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Intake Coordinator / Case Management at ReWorks Solutions. Job Title: Intake Coordinator / Case Management. Company:. ReWorks Solutions. Location:. Remote (South Africa - US Hours). Type:. Full-Time. Working Hours:. Monday to Friday, 9 AM – 5 PM EST. Key Responsibilities:. Manage the . new client intake process. , ensuring all required information and documentation is collected and entered accurately. . Provide . case management support for existing clients. , maintaining communication and ensuring cases progress smoothly. . Communicate with clients and internal teams to resolve issues and answer questions. . Handle . conflict resolution. and address client concerns with professionalism and empathy. . Maintain accurate records and documentation within company systems. . Coordinate with internal staff to ensure cases are assigned, scheduled, and managed efficiently. . Ensure all case details and scheduling information are entered correctly to avoid operational disruptions. . Manage multiple tasks simultaneously while meeting time-sensitive deadlines. . Respond promptly to messages, requests, and updates from clients and team members.. Highly . detail-oriented. with strong organizational skills. . Experience in . client-facing roles. with strong communication abilities. . Excellent . problem-solving and conflict resolution skills. . . Strong . people skills, empathy, and professionalism. when interacting with a wide range of individuals. . Ability to manage multiple tasks and changing priorities. . Highly . responsive and dependable. with strong time management skills. . Strong sense of . accountability, responsibility, and work ethic. . . Ability to work both independently and collaboratively with internal teams.. Software experience required: Rethink, Bolt, Slack, Google Workspace. Company Location: South Africa.