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Danish Speaking Customer Service for IT Support Services - Work Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce a remote opportunity for Danish Speaking Customer Service Representatives specializing in IT Support Services. This position allows you to work from the beautiful landscapes of Greece while providing top-tier support to our clients in the IT industry. If you are passionate about technology and enjoy helping others, this role is perfect for you!. Key Responsibilities. . Engage with customers to resolve IT-related inquiries and provide support via phone, email, and live chat in Danish.. . Assist customers with troubleshooting technical issues and guide them in using IT products and services effectively.. . Educate clients on software features, updates, and best practices to enhance user experience.. . Accurately document all interactions and resolutions in the CRM system.. . Collaborate with technical support teams to ensure quick and effective resolution of issues.. . Stay updated on industry trends and product developments to provide informed customer assistance.. . . Fluency in Danish (both written and spoken) is essential; proficiency in English is a plus.. . Previous experience in customer service, particularly in the IT support sector, is preferred.. . Strong communication and interpersonal skills with a focus on customer satisfaction.. . Excellent problem-solving skills, with the ability to think critically under pressure.. . Familiarity with CRM software and customer service technologies.. . A self-motivated individual with the ability to work independently in a remote environment.. . Availability to work flexible hours as needed to accommodate customers in different time zones.. . Company Location: Bulgaria.