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Client Success Manager - Fully Remote at Ride Health. Who We Are:. Ride Health partners with healthcare organizations and transportation providers to manage transportation benefits, strengthen enterprise transportation programs, and improve access to care and social services for complex populations. It takes more than an online dashboard to improve the patient transportation experience; that's why we built an integrated transportation solution that directly connects each stakeholder through a single HIPAA compliant and cloud-based platform – automating ride coordination while allowing all parties to operate within their existing systems and workflows.. As we continue to expand in 2025, we are looking for a dedicated team member who is passionate about client experience and making a real difference in people’s lives. Come join our team!. Who We’re Hiring:. . As a member of the Client Success team, the . Client Success Manager. will be the face and voice of Ride Health for our clients. You will manage day-to-day client interactions, work to resolve issues, and proactively ensure that every client feels supported, informed, and valued. You will work closely with Operations, Network Management, our Dispatch team, and other departments to deliver a seamless transportation experience for our clients. The core work hours preference for this position is Central Time with flexibility within those hours expected.. Expected Contributions: . . Serve as the primary point of contact for assigned clients, building strong and positive long-term relationships.. . Proactively monitor ride performance and client satisfaction through real-time dashboards, reporting tools, and feedback channels; we are seeking individuals who want to foster proactive partnerships on top of offering reactive support.. . Address and resolve client inquiries, escalations, and service issues with urgency, professionalism, and empathy.. . Collaborate with internal teams to troubleshoot client challenges and advocate for client needs.. . Conduct regular client check-ins, business reviews, and service optimization discussions.. . Educate clients about platform features, service updates, and industry best practices.. . Track key account metrics (e.g. ride completion rates, costs per trip, transportation partner + passenger no-shows, grievance resolution times) and provide regular reporting to clients with clear and actionable takeaways.. . Identify opportunities for service enhancements, upsell solutions, and new partnership growth.. . Accurately maintain detailed documentation of client interactions and updates in Salesforce. . . Stay current on NEMT regulations, industry trends, and client contractual requirements.. . What We Are Looking For: Skills and Qualification . . 2+ years of experience in client success or client-based account management; NEMT or transportation industry experience preferred.. . A self-starter who enjoys researching issues and exhausting all self-service avenues before pulling in internal support teams.. . Excellent communication skills: written, verbal, and presentation.. . Strong problem-solving skills with the ability to think critically and calmly under pressure.. . Tech-savvy enough to master platforms like Salesforce (or a similarly designed CRM), analytics tools such as Looker, and proprietary internal tools - or a proven strength and willingness to quickly master these systems.. . Highly organized with the ability to prioritize multiple clients and tasks against internal projects and needs.. . Empathetic and solutions-oriented mindset: Ride Health clients serve a variety of challenging populations who need support and patience.. . Knowledge of healthcare systems (Medicaid, Medicare, managed care organizations) is a strong plus.. . Commitment to upholding patient privacy and HIPAA compliance standards. Ethics and integrity are non-negotiables at Ride Health.. . Company Location: United States.