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Italian Speaking Tier 1 Support Agent at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.. Responsibilities. . Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.. . Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.. . Provide clear and concise information regarding products, services, and policies.. . Document all interactions and resolutions accurately in the support management system.. . Educate customers on product features and offer tips to enhance their experience.. . Collaborate with team members to improve service quality and customer satisfaction.. . Stay informed about company products, updates, and industry trends to provide effective support.. . . Fluency in Italian and English, with strong verbal and written communication skills.. . Prior experience in customer service or support roles is preferred.. . Strong problem-solving skills with a customer-focused mindset.. . Ability to work efficiently in a fast-paced environment.. . Familiarity with support ticketing systems and CRM tools is a plus.. . Detail-oriented and able to multitask effectively.. . A proactive attitude and a desire to help customers succeed.. . Company Location: Italy.