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German Speaking Customer Support - E-Commerce Solutions - Remote In Greece at Mercier Consultancy MD. Mercier Consultancy MD is pleased to announce an opening for a German Speaking Customer Support Representative, focusing on E-Commerce Solutions, with the flexibility of remote work in beautiful Greece. This is an excellent opportunity for proactive individuals with a passion for customer support and a keen interest in the e-commerce industry.. Key Responsibilities. . Provide outstanding customer support to German-speaking clients concerning e-commerce solutions through various channels including phone, email, and chat.. . Address inquiries related to products, account management, and services with professionalism and accuracy.. . Resolve customer issues and complaints promptly to ensure a high level of customer satisfaction.. . Maintain detailed records of customer interactions and feedback in our CRM system.. . Collaborate with other teams to provide holistic solutions and improve service delivery.. . Stay updated on e-commerce trends and best practices to provide insightful support to clients.. . . Fluency in German (both written and spoken) is essential; proficiency in English is a plus.. . Experience in customer service or support roles, particularly in e-commerce, is preferred.. . Strong communication skills and a customer-oriented approach.. . Excellent problem-solving capabilities and a proactive mindset for addressing inquiries.. . Familiarity with customer service software and CRM systems is advantageous.. . Able to work independently in a remote environment while collaborating with a team.. . A passion for e-commerce and a desire to help customers succeed in their online endeavors.. . Company Location: Greece.