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Engagement Specialist at CrewBloom. We are seeking a highly articulate, personable, and proactive Engagement Specialist to join our client’s team. In this role, you will be the primary point of contact for their health plan members, acting as a trusted advisor and brand ambassador. Your goal is to foster deep relationships, drive participation in health programs, and ensure our members feel heard and valued.. This position requires a native level of English proficiency. While English as a second language is welcome, candidates must demonstrate a neutral, professional accent to ensure clear communication with our diverse member base.. Job Responsibilities. Member Outreach & Relationship Building. : Execute phone-based engagement strategies to increase member retention. You will build trust through regular, empathetic communication.. Strategic Execution. : Implement tailored engagement plans designed to improve member participation in health plan benefits and wellness initiatives.. Feedback & Insight Gathering. : Actively listen to members to identify pain points, gather feedback on services, and pinpoint opportunities to improve our provider network and care delivery.. Cross-Functional Collaboration. : Work closely with Marketing, Operations, and Clinical teams to ensure engagement strategies are aligned with broader company goals.. Issue Resolution. : Serve as a professional first point of contact to address member concerns, questions, or complex issues with speed and empathy.. Linguistic Excellence. : Native English fluency is a strict requirement. You must possess exceptional verbal and written communication skills with a neutral accent.. Interpersonal Skills. : A natural ability to build rapport quickly over the phone and navigate sensitive conversations with patience and professionalism.. No Industry Bias. : Prior experience in the medical or healthcare industry is not required. We value your communication skills and ability to connect with people above all else; we will provide the necessary industry training.. Problem-Solving Mindset. : Ability to think on your feet and resolve member issues while maintaining a positive "can-do" attitude.. Organizational Skills. : Proficiency in managing outreach schedules and documenting member interactions accurately in a CRM or database.. Minimum Technical and Work Environment Requirements:. . Internet Connection:. . Primary internet connection with a minimum speed of . 15 Mbps. . . Backup internet connection with at least . 10 Mbps. . . Backup connection must be capable of supporting work during a power outage. . . Primary Device:. . Desktop or laptop equipped with at least: . . Intel Core i5 (8th generation or newer). , . Intel Core i3 (10th generation or newer). , . AMD Ryzen 5. , or an equivalent processor. . A minimum of . 8 GB RAM. . . . . Backup Device:. . Must meet or exceed the performance of an . Intel Core i3. processor. . Must be functional during power interruptions. . A functioning . webcam. . . A . noise-canceling USB headset. . . A . quiet, dedicated home office space. . . . Peripherals and Workspace:. A . smartphone. for communication and verification purposes. . Company Location: Dominican Republic.