Customer Centre Representative at Zone IT Solutions

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Customer Centre Representative at Zone IT Solutions. We are looking for a number of Customer Centre Representatives. You will be working for an industry leader in the BPO space and helping their clients. We are expecting a large number of applicants, so please be patient with us, and will revert as soon as we can.. As part of the day-to-day operations, the associates will be expected to perform the following:. . Manage customer accounts for their end-to-end service activation.. . Informing customers about the process scheduling of appointments and service activation. . Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer. . Engage customers by utilizing effective questioning techniques to identify issues. . Time management and the ability to prioritize workloads to meet targets. . Meet all productivity and quality performance measures related to the role. . To be successful you will have:. . Proven experience working in a fast-paced call center or customer service environments. . Customer-centric and should be committed to improving customer experience.. . Possess effective problem-solving skills and have the ability to deliver timely resolution.. . Ability to work under pressure and handle difficult customers.. . Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business.. . Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role. . Excellent listening skills, being able to listen effectively and understand customers’ issues.. . Company Location: United States.