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Technical Support Engineer (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of Yugabyte. We are currently looking for a Technical Support Engineer in United States.. As a Technical Support Engineer, you will play a key role in helping customers succeed with complex, cloud-native database technology. You will troubleshoot issues, guide users through technical challenges, and ensure they derive maximum value from the platform. This role offers a unique opportunity to work with distributed systems, cloud infrastructure, and application integrations, while collaborating closely with engineering and product teams. You will contribute to a culture of continuous learning, enhance self-service tools, and provide world-class support to a diverse global customer base. The position is fully remote, aligned with Central Time Zone business hours, and includes participation in a global on-call rotation. Your impact will be felt directly by customers and indirectly through improvements to the support ecosystem.. Accountabilities. ·         Provide timely, empathetic, and technically sound support for customers using cloud-native, distributed databases.. ·         Troubleshoot and resolve technical issues involving databases, APIs, cloud infrastructure, and application integrations.. ·         Collaborate with Engineering, Product, and Documentation teams to ensure customer issues are effectively addressed.. ·         Maintain detailed case documentation and follow established support processes.. ·         Contribute to knowledge base articles and internal support tools to improve customer self-service capabilities.. ·         Continuously learn new technologies and expand understanding of the platform ecosystem.. ·         Participate in a global on-call rotation, providing after-hours and weekend support when assigned.. ·         Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).. ·         Excellent problem-solving and analytical skills with the ability to learn new systems quickly.. ·         Strong written and verbal communication skills for interacting with both technical and non-technical audiences.. ·         Proactive, customer-first mindset, with patience and persistence in resolving complex issues.. ·         Ability to work independently in a fully remote environment while collaborating with global teams.. ·         Willingness to work Central Time Zone business hours.. ·         Nice to have: prior experience in technical support, customer success, DevOps/SRE, familiarity with open-source software, or knowledge of PostgreSQL or other relational databases.. Company Location: United States.