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Implementation Consultant - Education (P675) at Civica. We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. . Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. . As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  . Why you will love this opportunity as an Education Consultant at Civica? . We're looking for someone who thrives at the intersection of . technology and customer success. —someone who can lead software . implementations. , manage . releases. , and work closely with stakeholders to ensure everything runs smoothly.. As an . Education Consultant. at Civica, you’ll deliver top-notch professional services to clients across Australia. You'll play a key role in configuring solutions, managing multiple implementations, and bringing your expertise in . Release Automation. to the table.. This role demands . excellent time management. , . priority juggling. , and a strong customer-first mindset. Some travel may be required to deliver on-site support and create an exceptional client experience.. If you're ready to make an impact and help our customers achieve their goals with confidence and ease—let’s talk!. What you will do to be successful in this role. . Share valuable insights on how customers are utilizing the software and suggest areas for enhancement to the Project Manager, Account Manager, and Product Team Leader, fostering greater engagement with our products among the customer base.. . Serve as a key internal subject matter expert (SME) on timetabling practices and software.. . Provide support in addressing escalated (Level 3+) support tickets.. . Assist the Warranty, Support, and Consulting Teams in investigating and resolving implementation and product-related issues as necessary.. . Apply, if you have :. . Previous experience in a consulting role. . Proficiency in SQL scripting and familiarity with tools such as GitHub, ADO, and Azure. . Demonstrated ability to meet project objectives as per agreed timelines. . Excellent interpersonal skills, with a knack for engaging with customers at all levels. . Exceptional customer service skills, enabling you to foster strong relationships with key customers and stakeholders. . Effective and confident communicator. . Exceptional time management, prioritization, multitasking, and organizational abilities. . Driven and enthusiastic, committed to self-development and ensuring customer satisfaction. . A proactive self-starter who thrives both independently and as part of a team. . Company Location: Australia.