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Nordic Speaking Customer Service for Biotechnology industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment, the leading agency for candidates looking for opportunities in their native language abroad, is excited to announce an opening for a Nordic Speaking Customer Service role within the Biotechnology industry. With a specialization in a variety of sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications, we are committed to matching the best talent with the right employers. Our recruitment process is meticulous and tailored, ensuring that each candidate finds not just a job, but a fulfilling career that aligns with their skills and aspirations. As a Nordic Speaking Customer Service representative, you will be a vital bridge between our clients and their customers, assisting in creating a seamless customer experience in the biotech sector. Join us in this dynamic role where your language skills will be valued, and your expertise will contribute significantly to the company's success.. Responsibilities. . Provide exceptional customer service to clients in Nordic languages via email, phone, and chat.. . Assist customers in resolving inquiries related to biotechnology products and services in a timely manner.. . Educate customers on product features, benefits, and usage to enhance their experience.. . Process orders, returns, and exchanges efficiently while ensuring customer satisfaction.. . Document customer interactions and feedback accurately in the database for future reference.. . Collaborate with team members and other departments to address complex customer issues effectively.. . Gather insights from customer interactions to contribute to continuous improvement initiatives.. . . Fluency in at least one Nordic language (Swedish, Danish, Norwegian, or Finnish) and English; additional languages are a plus.. . Proven experience in customer service, preferably in the biotechnology or healthcare industry.. . Excellent communication skills, both verbal and written, with a focus on customer satisfaction.. . Strong problem-solving skills with the ability to think critically under pressure.. . Ability to work effectively in a fast-paced, team-oriented environment.. . Familiarity with CRM software and customer support tools is preferred.. . Flexibility to work in varying shifts and handle occasional weekend duties.. . Company Location: Greece.