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Customer & Technician Support Specialist (Remote - LATAM) at Geeks on Site. Job Title. Customer & Technician Support Specialist (Remote – LATAM). Location. Latin America (100% Remote). About Geeks on Site. Geeks on Site is a U.S.-based technology services company providing on-site and remote tech support solutions to residential and business customers nationwide. We work with a large network of on-site technicians and partners, delivering reliable, customer-focused service at scale.. We are currently expanding our operations team and are looking for a . Customer & Technician Support Specialist. to serve as a key point of contact between customers, technicians, and internal teams.. Position Overview. This role is responsible for daily interaction with . customers and on-site technicians. , ensuring accurate service verification, issue resolution, and a smooth operational experience. The ideal candidate is detail-oriented, calm under pressure, customer-focused, and comfortable handling real-time technician communications.. This position is . fully remote. and open to candidates based in . Latin America. . Work schedules and availability requirements will be discussed during the second interview stage.. Key Responsibilities. Customer Interaction Responsibilities. Contact customers to collect or confirm . payment information. not obtained by sales representatives or on-site technicians, ensuring accurate account updates. . Follow up with customers to . confirm technician on-site time. , validate service completion, and verify that the reported issue was resolved. . Proactively follow up with . dissatisfied customers. , address concerns professionally, and provide appropriate solutions in alignment with company guidelines. . Accurately document customer interactions and updates in internal systems. . Technician Interaction Responsibilities. Answer and manage . inbound check-in and check-out calls. from on-site technicians. . Confirm job status, time on site, and service completion details. . Troubleshoot and help resolve . operational or job-related issues. technicians may encounter while on-site. . Escalate complex or unresolved issues to the appropriate internal teams when needed.. Required Qualifications. Strong verbal and written communication skills in . English. . . Previous experience in . customer support, operations, dispatch, call center, or technical support. roles. . Ability to multitask, prioritize, and work efficiently in a fast-paced environment. . High attention to detail and strong documentation skills. . Comfortable working with CRM, ticketing systems, or internal platforms (training provided).. Preferred Qualifications. Experience supporting . field technicians or on-site service teams. . . Background in technology services, IT support, or service-based operations. . Experience handling billing confirmations, service validation, or post-service follow-ups.. Company Location: El Salvador.