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Triage Specialist - Remote in TN at QualDerm Partners. To achieve and maintain our high-quality standards, we see to partner with physicians and staff who share our vision, values and brand promises and are dedicated to advancing our culture. QualDerm providers and staff are well-trained, highly skilled and recognized as leaders in the specialty of dermatology..  We currently have 158 practices in 17 states, spanning across the full spectrum of dermatology, skin cancer care, cosmetics, plastic surgery, and pathology with continued plans to expand further across the nation. .  We will partner with you to establish the best combination of environment, technology, teamwork and personal reward opportunities to earn your confidence that we are your best place to work.. PURPOSE: . The purpose of a Triage Specialist is to perform effective telephone triage to support dermatology patients based on their needs.. ESSENTIAL DUTIES AND RESPONSIBILITIES. : . . Answer phones/returning voicemails to handle all questions and/or transfer accordingly. . . Understand and relay stat emergent situations, pathology results, navigate EMA/EMR-faxes, tasks, general knowledge.. . Relay pathology results including biopsies, scheduling returns and minor procedures. . . Patient scheduling, making charts and notes.. . Answer questions to patient’s satisfaction using basic medical terminology and understanding. . . Document all conversations appropriately in EMA. . . Schedule various surgeries in template according to provider specific needs and guidelines.. . Prioritize skin cancers based on type, subtype, size, location and aggressive nature.. . Explain a Mohs procedures to patients – what to expect.. . Perform and complete pre-op assessments and send in required antibiotics or other medications, if necessary, under the guidelines set by providers.. .  . OTHER FUNCTIONS: . . Maintains regular and predictable attendance. . . Performs other essential duties as assigned.. .  . SKILLS AND QUALIFICATIONS: . . High School Diploma or Higher. . 3 years minimum experience as a Medical Assistant. . Excellent verbal and written communication skills. . Experience with answering phones and responding to voicemails. . An understanding of medical surgical procedures along with common pathology diagnosis, stat emergent situations, charting and patient scheduling. . Company Location: United States.