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Portuguese Speaking Customer Support Jobs - Work In Sofia at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to offer exciting positions for Portuguese Speaking Customer Support Representatives in Sofia. This role is a great opportunity for individuals who are fluent in Portuguese and are eager to provide excellent customer service. As a key part of our support team, you will assist our Portuguese-speaking clients by addressing their inquiries and ensuring their issues are resolved efficiently.. Key Responsibilities. Deliver outstanding customer service to Portuguese-speaking clients via phone, email, and chat.. Handle inquiries related to products and services, providing accurate and helpful information.. Assist in resolving customer complaints and technical issues promptly and professionally.. Document customer interactions and maintain thorough records for follow-up.. Collaborate with other teams to enhance service delivery and improve the customer experience.. Stay informed about product updates and services to effectively assist customers.. Fluent in Portuguese (both written and spoken); English language skills are a plus.. Previous experience in customer service or support roles is preferred but not mandatory.. Strong communication skills with an emphasis on customer satisfaction.. Ability to manage multiple tasks efficiently in a fast-paced environment.. Familiarity with customer support software is an advantage.. A positive attitude and willingness to learn new skills.. Attention to detail and excellent organizational skills.. Company Location: Malta.