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Account Manager, EMEA at Customer.io. Location Information: Remote EMEA. . Overview. . Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.. . About the role. . Hi, I’m Matt Lane, Manager of Account Management at Customer.io, and I’m looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you’ll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You’ll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.. . This role is open to candidates based in the UK or Ireland only.. . What we value. . . Commercial ownership — you treat your book of business like it’s yours, because it is. . Forecasting discipline and data-driven decision-making, not gut feel. . Multi-threaded relationships — you build trust across the org, not just with one champion. . Expansion through value, not feature gates or mechanical levers. . Close partnership with Customer Success — you see CS as a collaborator, not a handoff. . . What you’ll do. . . Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation. . Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly. . Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology. . Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor. . Partner closely with Customer Success on account health and with Sales on expansion deals. . Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward. . . What we’re looking for. . . 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred). . Experience managing $5m ARR, predominantly in the MM space. . Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation. . A forecasting methodology you can walk through clearly — it doesn’t need to be a named framework, just logic you own. . Comfortable pulling usage data, tracking health scores, and building your own dashboards. . Strong communicator — clear and persuasive with both technical and non-technical stakeholders. . Based in the UK or Ireland. . . Compensation & Benefits. . We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.. . We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including. 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. . We also offer. 16 weeks paid parental leave, unlimited PTO. , stipends for remote work and wellness, a professional development budget, and more.. . Our Process. . No gotchas, no trick questions – just a clear, human process designed to help both of us make an informed decision.. . . 30-minute video call with a Recruiter. . 45-minute video call with the Hiring Manager. . Take-Home Assignment. . 1-hour Assignment Review Call with the team. . . All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.. . . Apply for job. . .