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Customer Success Manager at BrandBastion. Location Information: Fully Remote. . Overview. . . . BrandBastion is a leading AI-powered solution for social media engagement and brand protection. Our AI isn’t new, it has been built, tested, and refined over a decade to ensure unmatched precision and scalability.. . As a Customer Success Manager, your role is to ensure our clients maximize the power of our AI-first, tech-driven platform to protect their brand, engage with audiences in real time, and scale their social strategy efficiently. You’ll act as a strategic partner to help clients unlock measurable business impact from their social presence.. . Our success is measured by how much we help our clients win, whether that’s reducing churn, increasing efficiency, or driving growth through social engagement.. . What You’ll Do. . . Serve as a trusted advisor to global brands, aligning BrandBastion’s AI-powered solutions with their social engagement and brand protection goals.. . Drive renewals, upsells, and expansions by demonstrating the impact of AI-driven automation on customer engagement, brand safety, and efficiency.. . Collaborate with AI specialists to fine-tune models based on client-specific needs, industry trends, and evolving communication styles.. . Analyze performance data and translate insights into strategic recommendations that optimize moderation, engagement, and real-time execution.. . Retention Focus: Implement strategies to prevent churn and ensure long-term client retention, focusing on building strong, lasting relationships.. . Feedback Loop: Act as the voice of the customer within the company, relaying feedback to the product, marketing, and sales teams to help shape the product roadmap and improve customer satisfaction.. . Customer Advocacy: Identify and develop customer advocates who can provide testimonials, case studies, or references.. . . . . . Requirements. . . Who You Are. . You’re not just managing accounts, you’re shaping the future of social engagement. You thrive in a fast-moving, AI-driven environment where strategy, data, and client relationships come together to drive growth.. . You think like our clients and understand their goals, challenges, and the metrics that matter to them. You speak their language, ensuring that every recommendation aligns with their business objectives.. . Most of our CSMs today have:. . . Proven experience in customer growth, successfully managing renewals, expansions, and upsells at a B2B SaaS or fast-growing company.. . A deep understanding of marketing, community management, and social engagement, with preference given to those with agency, direct brand experience, or expertise in paid/organic social strategy – 3-6 years experience.. . Managed enterprise client portfolios, ensuring strategic alignment with business objectives and measurable impact.. . A data-driven and AI-first mindset, leveraging automation to help brands scale engagement while maintaining control.. . A proactive, results-oriented approach, identifying challenges, anticipating client needs, and delivering tangible business outcomes.. . A strategic, problem-solving mindset, using insights to tell compelling business stories and influence key stakeholders.. . . . . . Benefits. . . Career Growth & Package. . At BrandBastion, high performers shape their own path. You’ll have opportunities to:. . . Lead strategic initiatives that impact our AI-first approach.. . Advance into senior leadership roles based on performance.. . Work with global brands at the forefront of digital engagement.. . Be part of a fast-growing AI-first company leading the future of brand protection and community management.. . Competitive Market Rate Compensation + 4+ weeks paid time off. . Opportunities for global team meets. . Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.. . . . . . Apply for job. . .