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Customer Success Manager at Uscreen. Location Information: Fully Remote. . Overview. . Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.. . We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.. . What you’ll do. . . Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.. . Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI. . Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption. . Expand current customer accounts through upsell opportunities of products and services. . Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability. . Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn. . Become an industry expert by continuously seeking out and learning industry trends and best practices. . Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption. . Provide customers with marketing, industry and platform best practices. . Connect customers with ecosystem partners (i.e. software, agencies, production). . Mitigate churn by proactively addressing leading indicators. . Maintain and update an accurate log of activity in our CRM system. . Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience. . Preemptively spot patterns to improve usage and adoption. . . Do you have what it takes?. . . 3+ years of Customer Success and/or Account Management, preferably in SaaS. . Excellent communication, presentation, written, negotiation and listening skills. . Demonstrated interest in the SaaS, online video, and influencer industries. . Growth mindset and a positive attitude. . Ability to organize and prioritize time and tasks. . Strong interpersonal skills to successfully communicate and negotiate with internal and external customers. . Graduate of a four-year university or equivalent professional experience. . . What We Offer. . . Competitive compensation. . Clear path for career growth. . Flexible PTO. . Medical benefits with cost sharing: health, dental, and vision. . Remote-first work with a stable home base. . 401(k) plan with company match. . Stipends for technology, coworking space, and professional development. . . Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.. . . Apply for job. . .