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Customer Support and Success Specialist at Ahrefs. Location Information: Remote US/Canada. . Overview. . . Location:. Remote – North American Time Zone. . Shift Hours:. 8AM to 5PM PCT (Pacific Time Zone) – Inclusive of weekend coverage (either a Saturday or a Sunday once a fortnight). . Ahrefs is a leading all-in-one marketing platform trusted by content creators, small businesses, and global brands. We help people grow their search traffic, research their competitors, and improve their websites.. . The Role. . We’re looking for a Customer Success Specialist who enjoys helping people, communicates clearly and kindly, and can turn confusion into clarity.. . Ahrefs is a powerful platform, and users sometimes need help understanding how to get the most out of it. That’s where you come in.. . This role is more than support. You’ll be a guide, a problem-solver, and advocate for the user experience. Your work will directly impact how people experience and succeed with our product.. . What You’ll Be Doing. . . Answering customer questions via live chat and email. . Helping users understand and use Ahrefs’ tools effectively. . Troubleshooting bugs and product issues. . Reporting issues to our engineering team and following up to ensure resolution. . Sharing customer feedback with the product and marketing teams. . Contributing to improvements in our. Help Center. and support documentation. . . What We’re Looking For. . . Excellent written English. . Strong ability to explain technical concepts in a simple, friendly way. . Fast typing and the ability to think on your feet. . Solid knowledge of SEO and digital marketing, including hands-on experience with Ahrefs. . Patience, empathy, and a problem-solving mindset. . A collaborative and reliable team player. . Strong self-discipline and time management skills. . . Nice to Have. . . Experience supporting SaaS products. . Familiarity with tools like Intercom and Slack. . . Bonus. . Want to get a feel for how we think? Explore the Ahrefs Blog or YouTube channel. We encourage all team members to stay curious — whether it’s about SEO, UX, or the future of search.. . . . Ahrefs does not engage with agencies or third party recruitment solutions for the roles we hire for. If at any point we need help, we’ll let you know!. . .