We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Director of Retention & Monetisation at Lodgify. Location Information: Remote Europe. . Overview. . ⭐. . Who we are. . Lodgify is a fast-growing scale-up company leading the vacation rental industry. Backed by $30M in funding, our platform empowers property owners and managers worldwide to efficiently manage and grow their business through technology.. . Headquartered in sunny Barcelona, we’re now a team of 380+ people representing over 60 nationalities, united by a passion for transforming the future of short-term rentals.. . ⭐. Role Overview. . We are looking for a. Director of Retention & Monetization. reporting directly to the. Chief Growth Officer. .. . You will lead the strategic direction for our. Activation. and. CRM. squads, while directly building and managing the. Retention & Monetization Squad. from the ground up. This is a unique “Player-Coach” hybrid: you are a people leader setting the standard for your teams, but you are also an individual contributor, architecting and shipping our monetization experimentation roadmap.. . Our goal is to build a. Retention Engine. that thinks for itself. You aren’t just sending emails; you are building the infrastructure that identifies at-risk signals, triggers autonomous interventions, and scales pricing experiments at 10x the current industry velocity.. . ⭐. How will you make an impact?. . . Architect a “Systems-First” Retention Model:. Move Lodgify from reactive saves to proactive, behavioral interventions. You will define the data signals that matter and build the infrastructure (HubSpot, Braze, or equivalent) to trigger event-based actions, not just time-based sequences.. . Own the Monetization Roadmap (Hands-on):. You will personally design, run, and analyze pricing and packaging experiments. You aren’t overseeing this from a distance; you are in the data, building the hypotheses, and reporting commercial read-outs directly to the CGO and CFO.. . Drive AI-Native Execution:. You reach for AI first. Whether it’s building a custom churn-prediction agent, automating segmentation, or using LLMs to personalize re-engagement at scale, you will lead the GTM organization’s AI transformation from within your function.. . Bridge the Data Gap:. Partner with Engineering and Data to instrument product events that turn “user behavior” into “actionable growth signals.” You’ll ensure our stack has zero “coordination tax” and maximum experimentation speed.. . Scale the Growth DNA:. Elevate the Activation and CRM leads (Anabel and Alba) by setting a world-class standard for experimentation quality, statistical literacy, and delivery velocity.. . . ⭐. What makes you a great fit?. . . The Experience:. 8–12 years in Growth, Lifecycle, or Retention within B2B SaaS. You’ve built a lifecycle system from scratch, not just managed an existing one.. . The “Builder” Mindset:. Your default mode is to build a prototype, not a slide deck. You get frustrated by slow feedback loops and use AI tools (n8n, Zapier, Claude, etc.) to break them.. . Hard Requirement:. You haven’t just “used” AI; you have shipped an AI-native automation or workflow that is currently in production.. . Monetization Fluency:. You understand value metrics, tier design, and willingness-to-pay research. You can talk NRR and LTV with a CFO, and “API architecture” with a CTO.. . Technical Stack:. Expertise in CRM orchestration (HubSpot/Braze), product analytics (Amplitude/Mixpanel), and SQL. You pull your own data; you don’t wait for a ticket.. . Statistical Rigor:. You understand ICE prioritization, cohort analysis, and statistical significance. You know when a result is a signal and when it’s just noise.. . . ⭐. The First 6 Months. . . Month 1 — Audit & Ship:. Complete a full CRM debt audit and ship your first monetization experiment. Deliver one tangible AI automation into the hands of your team.. . Month 3 — Compound:. Live behavioral segmentation is active. Your first AI agent is in production. You’ve delivered a concrete recommendation on team structure and talent gaps to the CGO.. . Month 6 — The Engine is Humming:. Experimentation velocity has tripled. Retention, CRM, and Monetization are a single integrated system where signals in one automatically inform the others. NRR is measurably improving.. . . ⭐. What makes this hard (and why it’s exciting)!. . . The Player-Coach Paradox:. You must lead two squads while simultaneously acting as the IC lead for monetization. You aren’t just a manager; you are a builder.. . High-Volume, Low-ACV:. With ~1,000 new customers a month, you can’t “white glove” your way to retention. This is a systems and architecture problem that requires scale-thinking.. . No Playbook:. We are defining what an AI-native growth org looks like. You’ll be building the plane while flying it, often influencing cross-functional teams (Product/Data) without direct authority.. . The Clock is Running:. We are at a critical scaling inflection point. The decisions you make on pricing and retention in the next 12 months will define the company’s trajectory for the next 5 years.. . . Why you’ll love us:. . You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging.. . What’s in it for you?. *. . 🏠. . Remote Flexibility. : The freedom to work from home any day that works for you.. . 🌴. . Time to Recharge:. 25 working days of paid vacation and Jornada Intensiva in August... . 💊. . Alan Health Insurance. : Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.. . 😋. . Meal Perk:. . €150/month allowance. on your Alan card + 50% off Ametller Origen prepared dishes at the office.. . 💸. . Tax-Free Savings. : Increase your take-home pay by using Flexible Remuneration for extra meal costs (up to €70/mo) and public transport (up to €136/mo).. . 🖥️. . Home Office Gear:. We provide a. table, ergonomic chair, and monitor. for your home setup.. . 🇪🇸. . Language Learning. : Free Spanish classes.. . 🤑. . Referrals:. Cash rewards for bringing in new talent.. . 🌟. . Social Life:. Daily office breakfast and monthly team events. . 🎯. . Dynamic Hub:. A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.. . *Benefits offered may differ based on the type of contract that is issued. . So, what are you waiting for?. Apply now!. . . Apply for job. . .