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Instructional Designer at Tabby. Location Information: Fully Remote. . Overview. . . . . . . We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution.. . . . . Key Responsibilities. . . . . What You’ll Be Doing. . . Break down product updates and processes into simple, scannable, and engaging learning content (think slides, facilitator guides, eLearning, job aids, quick videos, walkthroughs).. . Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content.. . Co-create with Trainers and SMEs to make sure learning is accurate and practical.. . Create engaging and clear training materials in line with our tone, tools, and branding.. . Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools.. . Use feedback, quiz scores, and QA data to improve and iterate quickly.. . . Ramp-Up Expectations. . . . We recognize that learning our tools, culture, and agent landscape takes time. Here’s what the ramp-up will look like:. . . . Month 1:. Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs.. . Month 2–3:. Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers.. . Month 4+:. Take the lead on full content projects — from brief to delivery — and become the go-to for anything instructional design in agent education.. . . . . . Skills, Knowledge & Expertise. . . . . Skills, Knowledge & Expertise. . . Excellent written. English and Arabic. with ****strong editing, formatting, and structuring skills. . At least. 1 year in instructional design. and eLearning creation.. . Hands-on experience with tools. like Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms.. . Able to turn raw inputs (Slack threads, Notion docs, product specs) into structured learning content.. . Strong. writing and visual storytelling skills. — you know how to make complex things sound simple.. . Comfortable. working cross-functionally. — especially with Product, Tech, and Ops teams.. . Detail-oriented and process-driven, with the ability to maintain consistency and quality under pressure. . . Preferred Qualifications. . . 2+ years. overall in L&D, CX enablement, or content design (minimum 1 year in instructional design).. . Bonus if you’ve worked in. CX, product, or tech startups. .. . Experience with knowledge bases (like Notion, Zendesk, Helpjuice).. . Experience collaborating with training, QA, compliance, or product teams. . Experience supporting. multilingual teams. or agents with limited English proficiency is a plus.. . . . . . . . . .