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Director - IT Operations & Solutions at Netwrix. Location Information: USA. Position Overview. We are seeking an exceptional Director to lead our core technology capabilities and drive digital transformation across the organization. This role requires a unique combination of deep technical expertise in enterprise IT systems, proven people leadership capabilities, and strategic vision to align technology solutions with business objectives. The ideal candidate will be a hands-on leader who can build high-performing teams while maintaining a relentless focus on execution and who thrives in fast-paced environments to deliver measurable impact quickly.  .  Responsibilities.  . Leadership & Team Development (~10%) . Lead, mentor, and scale a team of 8-10 IT professionals across infrastructure, systems administration, security, and application support . Build and execute comprehensive talent acquisition strategies to attract top-tier technical talent . Establish clear performance metrics, career development pathways, and retention strategies . Foster a culture of continuous learning, innovation, and technical excellence . Conduct regular one-on-ones, performance reviews, and provide ongoing coaching to direct reports .  Technical Strategy & Architecture (~10%) . Define a comprehensive strategy and execute a 3-year roadmap for internal IT services, including cloud migration, infrastructure modernization, and security enhancement . Lead architectural decisions for core systems including Active Directory, Office 365/Microsoft 365, network infrastructure, endpoint management, and enterprise applications . Drive standardization and automation initiatives to reduce operational overhead and improve service reliability . Evaluate and implement emerging technologies including AI/ML tools, zero-trust security frameworks, and modern DevOps practices using an Agile approach . Maintain 99.9%+ uptime for critical business systems and services . Core IT Services Expertise (~50%) . Must have hands-on experience and deep knowledge in: . Identity & Access Management: Active Directory, Okta, Entra ID, SAML/SSO, privileged access management, multi-factor authentication . Cloud Infrastructure: AWS/Azure/GCP platform management, hybrid cloud architectures, infrastructure as code  . Security: Firewall management, VPN solutions, network segmentation, endpoint protection, vulnerability management, incident response, data loss prevention (DLP), encryption standards, compliance frameworks (HIPAA, SOX, CCPA/CPRA, GDPR), and incident response procedures . Network Infrastructure: Understanding how end-user devices connect to corporate networks, including VPN technologies, wireless infrastructure, bandwidth management, and network access control (NAC). . Device Management and Deployment: Understanding onboarding and modern device lifecycle management, from procurement and imaging to deployment and retirement. This includes knowledge of mobile management (MDM/MAM), unified endpoint management (UEM) platforms, and automated deployment tools like Microsoft System Center Configuration Manager (SCCM) or Intune. . Operating Systems and Platforms: Deep familiarity with Windows, macOS, iOS, and Android ecosystems, including their enterprise features, security models, and management capabilities. Understanding hybrid environments where multiple platforms coexist is essential. . Application Delivery and Virtualization: Expertise in various application delivery methods including virtual desktop infrastructure (VDI), desktop-as-a-service (DaaS), application virtualization (VMware, etc…), and modern app deployment through cloud-based solutions.  . Help Desk and Change Control Operations: Expertise in ITSM frameworks like ITIL, ticketing systems, remote support tools, and metrics for measuring user satisfaction and support effectiveness. . Collaboration Platforms: Microsoft 365 administration, SharePoint, Teams, Exchange Online . Monitoring & Observability: SIEM solutions, network monitoring tools, application performance monitoring, log management . Backup & Disaster Recovery: Enterprise backup solutions, business continuity planning, disaster recovery testing . Business Partnership, Stakeholder & Vendor Management (~10%) . Serve as the primary IT liaison to executive leadership, department heads, and key business stakeholders . Translate complex technical concepts into business-relevant language and ROI metrics . Lead cross-functional projects involving HR, Finance, Operations, and other business units . Establish and maintain IT service level agreements (SLAs) with clear success metrics . Participate in budget planning and vendor negotiations for IT services and solutions . Skills in technology procurement, contract negotiation, total cost of ownership (TCO) analysis, and managing relationships with hardware and software vendors. . Understanding organizational change management principles, user training methodologies, and strategies for driving adoption of new technologies and processes through championing user experience improvements. . Operational Excellence & Delivery (~20%) . Implement and maintain ITIL-based service management processes and procedures . Drive rapid problem resolution with mean time to resolution (MTTR) targets under 4 hours for critical issues . Establish automated deployment pipelines and infrastructure as code practices . Ensure compliance with industry standards (SOX, GDPR, HIPAA as applicable) and internal security policies . Implement change management processes that balance speed of delivery with operational stability . Qualifications  . Education & Certifications: . Bachelor’s degree in Information Systems, Computer Science, or related field . 10+ years of progressive experience in enterprise IT environments with 5+ years in leadership roles . Hands-on experience with multi-cloud environments (AWS, Azure, GCP) and hybrid infrastructure . Expert-level knowledge of Microsoft ecosystem (Windows Server, Active Directory, Office 365, Azure) . Proven track record implementing and managing enterprise security tools and frameworks . Experience with automation tools, AI, and scripting languages (PowerShell, Python, Bash) . Current industry certifications strongly preferred (CISSP, CISM, AWS/Azure certifications, Microsoft certifications) . Experience & Skills: . Leadership Requirements . Demonstrated success building and leading high-performing technical teams (10+ direct and indirect reports) . Experience managing IT budgets of $2M+ and complex vendor relationships . Proven ability to develop and execute multi-year technology strategies aligned with business objectives . Track record of delivering large-scale infrastructure projects on time and within budget . Experience in change management and organizational transformation initiatives .  Business Acumen . Strong presentation and communication skills with ability to influence C-level executives . Experience translating technical initiatives into measurable business outcomes . Understanding of financial modeling for technology investments and ROI analysis . Knowledge of regulatory compliance requirements in enterprise environments . Experience in vendor management, contract negotiation, and service level management . Other Critical Skills: . Demonstrated experience with Agile frameworks . Requirements gathering and documentation techniques . Business case development and ROI analysis . Exceptional communication (verbal and written) across technical and non-technical audiences . Strong facilitation and negotiation abilities . Critical thinking and problem-solving capabilities . Adaptability and comfort with ambiguity . Self-motivation, bias toward action, and organizational discipline . Conflict resolution and team building . Working Environment: . Fast-paced technology company with a focus on innovation and customer success . Collaborative environment that values cross-functional teamwork . Opportunity to influence product strategy and business outcomes . Balance of strategic planning and hands-on execution . Direct exposure to executive leadership and key stakeholders . This role requires a unique blend of technical understanding, business acumen, and interpersonal skills. The ideal candidate will thrive in a dynamic environment where they can contribute to both the immediate execution of initiatives and the long-term vision of our company. . Our Values. At Netwrix, our values guide every action:. Next-Level Customer Focus. -Customers first, always. We listen, protect, and go the extra mile— because their success is our mission.. Excellence. - We set high standards and take pride in delivering exceptional results. We celebrate wins, seek constant improvement, and address shortcomings professionally.. Transparent Ownership. - We celebrate our successes, own up to our mistakes, communicate openly, and face challenges head-on with a genuine commitment to doing the right thing.. Winning with Clear Thinking. - We value clarity, find straightforward solutions to complex problems, and make swift, effective decisions.. Relentless Innovation. - We continually seek better ways to serve our customers and stay ahead. We foster creative thinking, and we embrace new approaches. . Industry-Leading Expertise. - We take pride in our expertise and continuously seek to learn and share knowledge, striving to be the trusted experts our customers rely on.. eXceptional Together. - We believe in the power of collaboration and diverse perspectives. By valuing each other’s strengths, we achieve outcomes that surpass individual contributions.. Join us in a culture where integrity, respect, and hard work are foundational. Be part of a team dedicated to making a lasting impact.. Why You’ll Love Working at Netwrix. Competitive Health Benefits. Continuous Learning and Development Opportunities. Team-Oriented, Collaborative, and Innovative Work Environment. Regular Company Town Halls to Keep You Informed. Opportunities for Career Growth and Advancement. We pride ourselves on a culture that truly values employee input across various backgrounds and experiences. We look forward to welcoming new talent who can help us further our mission..  . Netwrix Corporation and its wholly owned subsidiaries are Equal Opportunity Employers (EEO) and welcome all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law..  . 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