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Member of Technical Staff (Cloud Infra/Networking) at Gitpod. Location Information: USA. (Though we are fully remote, this role can work from our private coworking space in NYC!). . We're hiring a Member of Technical Staff (Cloud Infra/Networking) at Gitpod. Help the world’s largest engineering organizations run Gitpod inside their own cloud.. You’ll partner with our customers both on-site and remotely to design, debug, and optimise complex AWS and GCP network topologies so that self-hosted Gitpod clusters spin-up securely and perform at scale. You’ll work directly with enterprise platform teams, dive deep into routing tables and firewall rules, and turn obscure packet traces into crystal-clear, reproducible fixes. You’ll take your learning from being in the field and work with our engineering team to make our product even better, so that these issues are surfaced and solvable by our customers themselves.. Who we are. Five years ago, we set out to create a world where every software engineer is instantly . ready-to-code. . With over 1.5 million users, we are now the leading platform for standardized and automated development environments. In 2024, we quadrupled enterprise revenue, signed several seven-figure contracts with F500 companies, launched our AI-first product architecture and, most importantly, discovered our authentic rhythm. In 2025, . we are amping up our ambition. . We're a talent-dense group of people who transform how software is created, working to empower every company, every team, and every individual to succeed in a software-first world. We care deeply, and for many of us, building Gitpod is our life's work. Our . operating principles. are an honest representation of how we build relationships and make decisions. We choose colleagues carefully based on merit and their authentic alignment with those principles. If this excites you, we would love for you to apply.. Role responsibilities. You work in alignment with our . operating principles.. Joining Gitpod means you have ownership around forming our culture by living out these principles and holding each other accountable towards them. Own network troubleshooting for enterprise customers. – lead escalations, dissect packet captures, and resolve VPC, DNS, firewall, and deep packet inspection issues that block Gitpod deployments. Design secure cloud network architectures. – partner with customer architects to produce peerings, PrivateLink, Transit Gateway, or Shared VPC designs that meet zero-trust and compliance requirements. Build tooling & runbooks. – create Cloud-formation templates, scripts, and docs that automate diagnostics and shorten time-to-resolution for future installs. Champion customer feedback. – reproduce edge-case defects, file clear issues/PRs, create SOPs and influence Gitpod’s roadmap for network-related features. Act as a product champion -. suggest product changes we can make to improve the networking situation for our customers and directly drive and implement those changes. Partner with Solutions Engineering, Sales and Engineering. – join pre and post sales workshops to de-risk network blockers and articulate Gitpod’s networking model to non-network stakeholders. At the end of your first 30 days, you will have:. Completed onboarding, including Gitpod’s product, security, and support processes. Set up a AWS sandbox mirroring a typical customer topology (private subnets, Transit Gateway, on-prem VPN). Set up a GCP sandbox mirroring a typical customer topology (private subnets, Transit Gateway, on-prem VPN). Closed your first customer networking ticket independently and documented the fix in the runbook. Published an internal “Gitpod Networking 101” note summarising routing paths, service endpoints, and the most common misconfigurations. Built strong relationships with Support, Product, and the broader Customer Engineering team. Landed several PRs in our product to improve the network story of Gitpod. About you. Deep Cloud Networking Expertise . You have deep experience of Networking within AWS and/or GCP; from designing VPCs, peering, Transit Gateways, VPNs, PrivateLink, and service meshes. You debug with tcpdump, interpret traceroutes, and know where packets disappear in NAT gateways or Kubernetes CNIs.. Customer Empathy & Communication . You translate packet captures into plain English, guide nervous security teams, and keep multi-party Zoom calls calm during downtime.. Builder’s Mindset & Collaboration . You don’t stop at fixing the ticket—you automate the check, update Terraform modules, and PR the docs.. Additionally, we're looking for someone with most of the following:. Expertise in cloud infrastructure or SRE roles for SaaS or platform products. Familiarity with Gitpod or other developer-environment platforms. Comfort reading Go/YAML logs to correlate infra & app-layer issues. Certifications welcomed but not required (e.g., AWS Networking Specialty, CKNA). We use these tools and expect you to have familiarity with most of them:. AWS CLI · Google Cloud CLI · CloudFormation · tcpdump/Wireshark · GitHub · Slack · Grafana · Notion · Linear Go/Bash scripting · Terraform. Benefits. Flexible paid time off including holidays that are most meaningful to you. Parental leave for all parents. Employee-friendly equity terms (extended exercise). Health insurance. Retirement. Wellness allowance. Premium work-from-home equipment. Regular company off-sites. Interview process. We are remote-first and so is our hiring process. Contingent on schedules, we aim to complete the entire process in about 2 weeks. We are conscious of your time and are committed to being as efficient as possible.. We'll kick the process off with an intro call to see if there is mutual interest in moving forward.. Next, you'll complete a series of interviews designed to thoroughly evaluate our mutual compatibility.. Hiring manager. Head of people. Technical challenge. CEO. References and background check - . Before moving to an offer, we’ll set up calls with 3 direct managers and/or senior leaders that can speak to your performance. Additionally, we will run a full background check (location dependent).