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Global Account Manager at Platform Science. Location Information: USA. Who We Are. At Platform Science, we’re working to connect everything that moves.. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.. Our employees are an engaging, diverse group of people who believe in the power of great ideas. We hire people with different experiences and perspectives to build a company culture that fuels growth through innovation.. We value thoughtful actions and empathy for others.  We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.. About the Role. Platform Science is a leading innovator in transportation and logistics technology, empowering enterprises with a connected vehicle platform. We are seeking a highly motivated and experienced Global Account Manager (GAM) to manage and service the current portfolio of global accounts. This portfolio currently generates between $10-$15 million in annual revenue, and a primary objective for this role is service, advise, and manage named accounts from this established client base.. In addition, as the market and technology changes, the GAM will be called upon to advise and educate their portfolio members on how Platform Science can assist them in the dynamic and changing connected vehicle environment.  . This is a critical, high-visibility role where you will serve as the primary strategic partner for some of Platform Science’s currently existing customers. You will be responsible for deeply understanding their business objectives, ensuring their success with our solutions, and reporting their requirements and needs to Platform Science so that Platform Science can properly service and retain their business. This position demands strong strategic thinking, exceptional relationship-building skills with executive stakeholders, creativity in expanding and deepening account relationships, and an understanding of the complex technology environment.. Essential Responsibilities. The Global Account Manager will be responsible for a comprehensive range of activities aimed at fostering deep client partnerships and achieving ambitious growth targets:. Strategic Account Leadership & Planning: . Develop, implement, and iterate on comprehensive strategic account plans for each assigned global account. Conduct thorough analysis of client needs, industry trends, and the competitive landscape to proactively identify and pursue improvements in the Platform Science/Customer relationship.. Executive Relationship Management: . Cultivate and maintain strong, influential, and enduring relationships with C-suite executives and key senior decision-makers within client organizations. Act as the primary senior liaison and trusted advisor for these global accounts, ensuring exceptional client satisfaction and fostering long-term loyalty.. Commercial Management & Negotiation: . Own and drive all aspects of contract renewals, mobilizing any and all resources across the organization to achieve this, and ensuring terms that are both profitable for Platform Science and beneficial for long-term client partnerships.. Internal Collaboration & Leadership: . Effectively lead and coordinate virtual, cross-functional global teams—including product specialists, service delivery, and marketing—to ensure cohesive account strategy execution and the delivery of superior client value. Serve as a critical voice of the customer, communicating client needs and market feedback to internal product, engineering, and leadership teams to help shape Platform Science’s customer interaction, offerings, and strategy.. Forecasting, Reporting & Risk Management: . Provide accurate and timely revenue forecasts, maintain a robust sales pipeline, and deliver regular, insightful progress reports to senior leadership. Proactively monitor account health, identify potential risks and develop effective mitigation strategies to ensure account retention.. Performance Objectives & Success Metrics. Success in this pivotal role will be measured by the following key performance indicators:. Successfully manage, retain, and strengthen relationships within a named global account portfolio valued at $10-$15 million in annual revenue.. Maintain a high customer retention rate (e.g., >95% logo or revenue retention) and proactively work to minimize churn within the portfolio.. Consistently achieve high Customer Satisfaction (CSAT) / Net Promoter Scores (NPS) from assigned global accounts.. Demonstrate accurate forecasting (e.g., +/- 10% predictability on a quarterly and annual basis).. GAM shall provide bi-monthly reports focusing on their mission requirements:. Health of the relationship. Management Praise and Complaints. Needs of the Client. Changes in the Clients Requirement or Market. General Global Trends in the Clients Sector. Education and Experience. Candidates must possess a strong foundation of experience and education to meet the demands of this role:. Bachelor’s degree in Business Administration, Marketing, Technology, or a related field.. A minimum of 7-10+ years of progressive experience in strategic account management, global account management, preferably within the technology or SaaS sector.. Demonstrable track record of successfully managing multi-million dollar global client portfolios (e.g., experience managing accounts of $5 million+ annually, with direct experience in the $10M+ range being highly desirable).. Extensive experience in developing and executing strategic account plans for large, complex, and globally dispersed enterprise clients, particularly within the transportation, logistics, or related industries.. Demonstrated experience in navigating and building strong, influential relationships with C-suite executives and key decision-makers in global organizations.. Preferred:. Master’s degree (MBA) or an equivalent advanced degree is advantageous.. Direct experience in the transportation, logistics, telematics, or supply chain technology sector is highly preferred.. Formalized sales methodology training (e.g., Miller Heiman, Challenger Sale, MEDDIC, TAS).. Proficiency with CRM systems, particularly Salesforce.. Fluency in additional languages is a strong asset for this global role.. Key Competencies & Skills. The ideal candidate will demonstrate a comprehensive suite of competencies:. Strategic & Analytical Thinking: . Exceptional ability to develop and implement long-term strategic account plans; strong analytical skills to assess client needs, market dynamics, and financial performance.. Executive Communication & Influence: . Outstanding C-level communication, presentation, and interpersonal skills; the ability to articulate complex technology solutions and value propositions persuasively.. Negotiation & Closing: . Mastery in high-stakes negotiation and closing expansion and renewal deals involving complex terms and significant value.. Relationship Building: . Proven ability to build deep, trust-based relationships with senior executives and key stakeholders across diverse cultures and geographies.. Leadership & Collaboration: . Strong leadership qualities with experience in leading and motivating virtual or matrixed global teams; excellent cross-functional collaboration skills.. Financial Acumen: . Solid understanding of financial metrics, P&L implications, and value-based selling; ability to build compelling business cases.. Results Orientation & Drive: . A proactive, self-motivated, and results-driven individual with a strong sense of urgency and a relentless focus on exceeding targets.. Industry Knowledge: . Deep understanding of the transportation and logistics industry, including key trends, challenges, and opportunities for technology solutions.. Technical Aptitude: . Ability to quickly learn and articulate the value of Platform Science's technology platform and solutions.. Problem-Solving & Risk Management: . Strong problem-solving skills with the ability to anticipate and mitigate account risks effectively.. What We Offer. An exceptional opportunity to play a pivotal role in the growth and success of Platform Science, a recognized leader in transportation and logistics technology.. A highly competitive compensation package including a strong base salary, aggressive performance-based incentives tied to achieving the $10-$15 million portfolio management and 20% growth targets, and comprehensive benefits.. The autonomy to strategically manage a significant book of business with considerable C-suite visibility and impact. A collaborative, innovative, and supportive work environment with ample opportunities for professional development and career advancement within a rapidly growing company.. The chance to work with cutting-edge technology that is transforming a critical global industry.. Platform Science Benefits Highlights. The company offers various benefits to regular, full-time employees including: . Medical, dental, and vision insurance. Short-term and long-term disability insurances. AD&D and life insurance. 401k plan. Paid vacation, sick leave and holidays. Six weeks of paid parental leave. For more information please see the . Benefits Highlights. brochure for regular, full-time employees.. In addition, you can access the Benefit Highlights brochure for regular, full-time employees by copying and pasting the link into your browser: . https://www.platformscience.com/benefits. .. This is an exempt role. Our job titles for each posting may span across more than one job level. The estimated base salary for this role is between $95,956 and $153,000. The range displayed on each job posting reflects the minimum and maximum target range for new hire base salaries across all US locations. Compensation packages are based on many factors unique to each candidate, including but not limited to skill set, work experience, relevant trainings and certifications, business needs, market demands and specific geographical location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.. Platform Science collects your personal information to support its business operations, including for human resources, employment, benefits administration, health and safety, and other business-related purposes as well as to be in legal compliance. You can review further details of such collection and use in our . Privacy Policy. (link for browser: . https://www.platformscience.com/privacy-notice). .. Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.. At this time we only consider candidates in these states: AL, AR, AZ, CA, CO, FL, GA, ID, IL, KY, MA, MD, MI, MN, MO, NC, NH, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, and WI. In the future we plan to add more states.. Beware job scams! Our recruiters use @. platformscience.com.  emails only. We don’t interview via text/message. We don't ask for software downloads (except Zoom) or sensitive info (like SSN/bank). Suspect fraud? Report it to law enforcement & [email protected].