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Strategic Account Manager at Coursera. Location Information: India. Job Overview. This role supports the success of Coursera’s international content partners, working closely with Senior and Principal Strategic Account Managers to strengthen relationships, ensure high-quality delivery, and contribute to strategic initiatives across a portfolio of high-impact university and industry accounts.. The Strategic Account Manager will manage day-to-day partner delivery and engagement, support planning and business reviews, and collaborate with cross-functional teams—including Product, Marketing, and Content Operations—to help partners grow their impact and better serve learners around the world. . Key Responsibilities:. Partner Delivery & Relationship Support. Manage day-to-day partner delivery and engagement, ensuring timely, accurate follow-up on questions, requests, and key deliverables. Build rapport with international stakeholders by understanding partner context, priorities, and success metrics. Support Senior and Principal Account Managers with account planning, QBR preparation, and regular stakeholder communications. Performance Tracking & Insight Generation. Monitor account health and performance KPIs, identifying trends and opportunities for growth. Prepare high-quality, client-facing materials—reports, dashboards, presentations—that highlight impact and inform decision-making. Contribute to insight-driven recommendations that improve content quality, learner engagement, and partner success. Cross-Functional Coordination. Liaise with Product, Legal, Marketing, and other internal teams to resolve partner issues and drive solutions. Ensure partner needs are prioritised and addressed across global teams and time zones. Manage internal coordination and follow-ups after QBRs, product demos, and stakeholder meetings. Strategic Support. Support onboarding, renewals, and light-touch negotiations under the guidance of Senior and Principal Account Managers. Maintain accurate documentation in Salesforce and ensure consistent partner updates. Stay aligned with Coursera’s evolving product roadmap, partner strategy, and regional initiatives. Basic Qualifications:. Bachelor’s degree and 6+ years of experience in account management, partner success, or client-facing roles. Proven ability to work with international stakeholders and communicate across cultures. Strong analytical, communication, and relationship-building skills. Experience managing competing priorities in a cross-functional, fast-paced environment. Willingness to work across global time zones with distributed teams; this role will primarily work across EMEA timezones. Proficiency with Salesforce, Google Workspace, and data tools such as Looker or Tableau. Preferred Qualifications. MBA or relevant master’s degree. Experience in management consulting or a consulting-style role. Familiarity with edtech, SaaS platforms, or digital content businesses. Proven ability to support clients across both developed and emerging markets. Skilled at translating data into clear, compelling narratives for diverse audiences. Strong alignment with Coursera’s mission to expand access to high-quality education. If this opportunity interests you, you might like these courses on Coursera:. Solving Complex Problems Specialization.  . Strategic Leadership and Management Specialization.  . Influencing: Storytelling, Change Management and Governance Specialization.  . Generative AI for Leaders.  .  . #LISG1