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Clinic Sites Customer Support Representative at Jane App. Location Information: Canada. Join Our Mission: Help the Helpers with Jane. Let's kick things off with a quick intro. Jane is a team that's all about fostering growth, spreading delight, and serving our healthcare community. We're on the hunt for people ready to jump in and join us while we simplify the lives of healthcare practitioners and patients daily. And guess what? Jane is a remote-first company, meaning every role at Jane, including this one, is remote - giving you the freedom to work from any corner of Canada.. Learn More About Us. We're founder-led, which means we live our values while maintaining a clear vision for the future. Our product enables the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, secure payments and billing along with an evolving library of features. You can see more of them . here. .. There is often a high bar set, not just for the quality of work, but for the care we show for each other and our customers. And it’s our customers raising that bar, never standing still and continually improving which keeps us on our toes. It's not just about what you've done before or how quickly you work; it's about your curiosity and drive to solve the right problems and your agility in learning new ways of thinking.. No doubt, Jane's a special place to work. There is autonomy and flexibility to help integrate work into your life in a way that makes sense for you. Need to block out time to pick up the kids? Go for it. That's normal here. And yes, we have a Slack channel for parents, but we've also got channels dedicated to plants, furry friends, food, pride, wellness - you get the idea! While we love to connect virtually, the Jane team also connects in person throughout the year. That comes in the form of departmental get-togethers, company retreats, or possibly a conference or two across North America if you’re keen to learn more about our community of healthcare providers. We're on the search for folks who are ready to dive in and become part of our journey toward making healthcare professionals' lives easier every single day.. You can also learn more about Jane as a company and a product by checking out our . Glassdoor reviews. and our . Capterra Reviews. But we’ll also keep it real — as much as we love our work, the mountain we're climbing is always getting taller. We're a growing company, and with that comes the challenge of navigating an environment with many moving parts, often without a clear-cut path laid out in front of us. This is where you come in. If you're the kind of person who gets a kick out of being resourceful and loves solving problems, you'll fit right in.. We believe in collaboration, humility, and keeping a growth mindset. We're looking for people who can embrace our way of working, which often means being flexible and open to change. So, if after reading this, you feel excited about the opportunity — all in the name of helping those who help others — reach out to us to learn more.. In short, if you're excited by our growth, ready to contribute to a challenging yet rewarding environment, and eager to be a disruptor alongside a team of talented individuals, we’d love to hear from you!. Your Role in Our Journey. Clinic Sites truly goes beyond an integration; it embodies a true partnership with Jane. As a tightly integrated partner, Clinic Sites collaborates closely with Jane in developing their services to ensure they are not only helpful but also user-friendly, with a focus on seamless integration. The relationship with Jane is characterized by a strong connection with their entire team, allowing us to work in harmony and leverage each other's strengths. Similar to Jane, Clinic Sites boasts its own exceptional human support team, dedicated to addressing all inquiries about their website. This mutual commitment to excellence ensures that clients receive the best possible support and experience from both Clinic Sites and Jane.. The goal is to have this individual grow the relationships with our customers as well as the Clinic Sites team by providing exceptional customer support to new and existing clients. This role will require availability between Monday to Friday (9AM - 5PM PT) as well as travelling for some Trade Shows. This will include taking Demo calls for new customers and sharing about Clinic Sites. Live demonstrations on how our website works and could help meet their needs. This individual will become an expert in Clinic Sites and will help create a positive first experience for potential customers.. The Impact You Could Have:. Cultivate Lasting Client Relationships:. Establish strong connections with Clinic Sites customers, nurturing long-term partnerships and driving mutual success.. Empower Customers with Expertise:. Act as a trusted coach and knowledge resource, guiding our customers with valuable insights and industry best practices.. Deliver Engaging Demo Sessions:. Lead captivating demo sessions for new customers, showcasing our offerings and setting the stage for a positive customer journey.. Streamline Customer Onboarding:. Facilitate a seamless transition for onboarding customers, ensuring their journey from sign-up to launch is smooth and successful.. Collaborate to Enhance Customer Experience:. Partner closely with the Clinic Sites team to continuously elevate the customer experience through impactful demos and strategic growth initiatives.. The Experience We Feel We Need:. You demonstrate . Interpersonal Savvy. ; relating comfortably to people across levels, functions, culture, and geography; acting with diplomacy and tact and building rapport in an open, friendly, and accepting way.. You show the ability to . Build.  . Networks. , effectively drawing upon new and existing relationships to connect Clinic Sites with outside people and networks.. Collaborate. by working cooperatively with others across the organization to achieve shared objectives.. Communicate Effectively . by delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.. Plan and Align by staging activities with relevant milestones and schedules.. You're . Tech.  . Savvy. by scanning the environment for new technical skills, knowledge, or capabilities that can benefit the business or personal performance.. Experience building websites. (personally or professionally). . To draw on past experiences of previous websites would be helpful in converastions to talk about costs of a website, different platforms people use, experience with customer support teams, or difficult to use websites.. Compensation Expectations for the Role. Jane’s committed to paying our team members . fairly. , . clearly. , and above all, paying for . growth. . This is reflected by a strong starting annual salary of $60,000 CAD for all open Clinic Sites Customer Support Representative roles. You’ll be eligible for a salary increase each year on your work anniversary that will reflect the hard work you’ll be doing to meet our customers’ high bar and the growth you’ll be experiencing in a fast-paced, high-growth environment. Joining Clinic Site's Support team will allow you to build a career with a variety of paths. Each of these career paths come with clear compensation expectations of what you can expect on your work anniversary based on the hard work you’ll put in and the growth you’ll experience.. Paying clearly is one of our compensation fundamentals to help folks build trust in the compensation process at Jane. To better understand Jane’s compensation fundamentals and how this range is determined, click on the link below for a short video walkthrough of how it all works! We also welcome you to ask as many questions as you’d like about compensation throughout the interview process to ensure you feel confident and build trust through the process.. More information on our benefits can be found . here. !. At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.. We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.. We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.