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Conversation Designer II at JustAnswer. Location Information: USA. About the Role. As a Conversation Designer II at JustAnswer, you’ll help build and evolve chatbots that support and convert millions of customers around the world. You’ll design engaging, efficient conversational flows using our in-house language, blending creativity with data to deliver delightful AI + Human-powered experiences. This role requires technical proficiency, cross-functional collaboration, and a passion for building user-centric solutions that move business metrics.. What You’ll Do. Design and optimize chatbot flows to convert, engage, and support customers across e-commerce and customer service journeys. Write clear, compelling conversation copy that aligns with brand tone and business objectives. Analyze customer transcripts and chatbot performance to identify gaps and propose improvements. Apply NLP/LLM tools and prompt engineering to enhance response quality and scalability. Partner with international teams to localize and align bots with regional goals and personas. Collaborate with analytics to evaluate performance metrics and measure impact. Conduct QA (functional, linguistic, and regression) testing of bot interactions. Lead or contribute to special projects (e.g., chatbot consolidation, competitor analysis, new bot launches). What We’re Looking For. 2+ years of experience designing, launching, and maintaining chatbot or conversational AI solutions. Familiarity with NLP platforms like Dialogflow, Watson, or similar. Working knowledge of Python, HTML, or JavaScript. Strong data fluency and comfort with tools for analyzing performance at scale (Excel, PowerBI, etc.). Experience with LLMs and prompt engineering is a strong plus. Comfortable working in Agile environments and using tools like Asana, Azure Boards, Figma, or LucidChart. Excellent attention to detail, organization, and project management skills. Thrives in fast-paced, collaborative, and iterative environments. Bonus Points For. Experience with ChatScript or other chatbot scripting languages. Experience localizing chatbots for global audiences. Prior work in marketplaces, e-commerce, or customer experience teams. Ability to independently lead QA testing and post-launch analysis. This is your opportunity to shape the future of AI-human interaction in a company that’s redefining expert access at scale. If you’re passionate about designing conversations that matter—and you like solving tough problems with smart people—we’d love to hear from you.. Remote From these States. California, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.. Pay Transparency. JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.