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Customer Onboarding Specialist at Typeform. Location Information: Germany,Ireland,Netherlands,Portugal,Spain,UK. Who we are. Typeform is a refreshingly different kind of form builder. Our platform helps over 150,000 businesses collect the data they need with forms, surveys, and quizzes people actually enjoy filling out. With over 500 million responses collected each year, Typeform integrates seamlessly with tools like Slack, Zapier, and HubSpot to make data collection feel human — and powerful.. About the Team. We don’t just land customers — we help them thrive. As a . Customer Onboarding Specialist. on our Customer Success team, you’ll be the first point of contact for new . Enterprise Plan. customers (primarily SMB and Mid-Market) as they begin their journey with Typeform.. Your mission? Set them up for long-term success by leading high-impact onboarding experiences that align with their goals, help them quickly realize value, and build a strong foundation for adoption, expansion, and renewal.. What you’ll do. Guide new Enterprise Plan customers through the onboarding process, helping them define success and build initial use cases. Run tailored onboarding sessions that focus on product education, workflow setup, and early wins. Collaborate with Account Executives and Customer Success Managers to ensure a seamless handoff and cohesive customer journey. Track onboarding progress, usage data, and engagement signals to proactively manage timelines and flag potential risks. Document and scale onboarding processes that support repeatability and efficiency. Advocate for the voice of the customer internally, sharing feedback with Product, Support, and other teams. What you bring. Experience in a customer-facing role within SaaS — onboarding, customer success, or implementation preferred. Strong communication and project management skills — you're organized, empathetic, and proactive. Ability to explain technical concepts in a clear, approachable way to a variety of audiences. Comfortable working with data and tools to track customer behavior and progress. A collaborative mindset — you love working cross-functionally to deliver better outcomes. Bonus: familiarity with product-led growth (PLG) motions or usage-based models.