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Software Instructor at Spektrix. Location Information: USA,Canada. Description. Team. : Global User Education & Resources. Location: . Remote US or Canada - working Pacific time hours. *. At this time, we are unable to extend employment consideration for candidates in California.. Please note that while the majority of the work is conducted remotely for team members based ‘non-local’ to NYC, all team members are expected to be available to attend key on-site events/activities 4 times per year. This includes things like onboarding, training, and team building 'together days'. The onsite weeks are scheduled in advance and travel expenses for those in-person times are covered by the business.. Hours. : Full-time. Expected Start Date:. ASAP. Salary Range. : $70,000 - $85,000 USD for US based team members or $75,000 - $90,000 CAD for Canadian-based team members. Reporting into. : Head of User Education & Resources. About Us. Spektrix is a growing collection of creative problem solvers focused around the arts and technology, whose mission is to help arts organizations be more successful. We’re doing this through a combination of cloud-based software and consultative customer support that empowers arts organizations to grow revenue, increase efficiency, and build stronger relationships with audiences. We are always looking for new ways to approach problems, share knowledge, and better serve our customers. You’d be joining a team of over 250, based across our New York, London and Manchester offices and working with over 700 arts organizations in North America and the UK.. The goal of our education curriculum is to equip Spektrix users with the knowledge needed to support their organization's mission. We’ve begun an extensive project to transform all of our user resources into a cohesive education platform. To do this we’re re-imagining how we present content, providing more and better learning opportunities and easy to find, simple to use answers.. The role. This role is focused on enabling Spektrix users globally. The majority of time will be spent facilitating engaging and hands-on virtual software classes. There will also be time spent building and maintaining the courses and delivering them in person to both clients and internal resources.. This role is part of the Global User Education & Resources team whose focus is to create and deliver content as efficiently and effectively as possible that enables our users. This includes writing Support Center articles, as well as the creation & delivery of instructor-led and self-serve eLearning modules. The instructor-led classes primarily cover how to use our system and may, in time, incorporate best practices and arts & culture sector expertise. The goal is knowledge retention, which we achieve by creating learning experiences that are highly interactive with hands-on activities, discussion and application scenarios.. We’re seeking an individual with a true passion for teaching adult learners and for the arts & culture sector. In addition to being engaging facilitators, Spektrix instructors need to be extremely tech savvy and love to solve problems.. This role may require travel to client venues to deliver on-site training and regular travel to a hub office within your region (New York for US & Canada). There may also be occasional international trips. Exact working hours will vary depending on class requirements. For US (West Coast) Software Instructors there will be regular afternoon classes starting at 5pm (Pacific Time) with the day finishing nearer 7pm (PT). When not teaching an afternoon class, there is a team meeting most mornings at 9am (PT).. Accountabilities & ResponsibilitiesKey Accountabilities. Facilitate engaging and hands-on virtual software classes.. Drive user knowledge retention leading to smoother implementations, new user onboarding and enabling existing users to optimize their use of our system.. Incorporate client and internal feedback in the maintenance, optimization and expansion of the instructor-led content while aligning to the education strategy.. Observe and give specific feedback to other instructors with candor and empathy.. Day-to-day responsibilities. Deliver Spektrix instructor-led modules on a set schedule and ad hoc as needed.. Manage time and projects around scheduled classes.. Explore and experiment with new tools, tactics and learning trends to optimize learner experiences.. Support our Instructional design team to create, maintain and improve content.. Collaborate with subject matter experts across the business to ensure that information is comprehensive, accurate and up-to-date.. Advocate for the use of our self-serve and instructor-led education offerings.. Occasional travel to London/Manchester (our two UK offices) and/or New York (US).. Key Requirements. Excellent presentation skills and ability to engage adult learners. Strong written and verbal communications skills. Ability to manage multiple tasks and deadlines. Proven ability to work independently and in a remote environment. Solutions-oriented mindset and expert troubleshooting skills. Experience educating adults on technology solutions, both online and in-person. Distil complex ideas verbally, visually, and in writing. Strong PPT or Google Slides skills. Ability to present using Zoom or similar, navigate multiple windows and engagement tools. Instructional Design experience. Benefits. Company paid medical, dental and vision insurance. Generous Paid Time Off benefits, including:. 21 days of PTO (vacation, personal time, whatever you choose to use it for). 14 paid holidays. 10 Paid Sick Days. 401(k) with 4% employer match. Professional development opportunities. Two paid volunteering days per year. Flexible working with support for WFH setup / equipment. Month-long Paid Sabbatical after 5 years of service. Free snacks, drinks and breakfast items in our offices. Catered lunch at the office every Thursday. Varied range of regular social activities throughout the year. Working from home. While most of our teams are based in our NYC, London, and Manchester offices, many of our team members regularly work from home. As a result, we operate with a "remote-first" approach, even when we're physically in the office.. We’ll provide reasonable support and all the hardware you need to get started, but we do require that you have the following already in place for a good home working set up:. A quiet working space at home where you can consistently take video calls without interruptions. An internet connection that supports your participation in video calls and access to our systems and service.. Costs Associated with working onsite:. For 'local' team members (under 2 hours from the office), a stipend is offered for each day you work on-site. Think of it as our way of easing potential commute related costs (but no need to prove it - this is a perk we offer for days worked onsite, regardless of how you choose to get there).. For remote-based team members (‘non local’), Spektrix covers all work related travel expenses directly. There is no stipend, but flights, hotels for overnight stays, etc. are paid for through our work travel tool, TravelPerk, and/or reimbursed through an expense report where applicable.. Equal opportunities. Spektrix is an equal opportunities employer. We recruit regardless of race, religion, gender, gender identity, sexual orientation, age or disability status and look to employ from a wide range of backgrounds and experiences.. Confidence can sometimes hold us back from applying for a job. Studies show that women do not apply for roles unless they meet 100% of the requirements, whereas men apply when they meet at least 60% of the requirements. At Spektrix, we know that there's no such thing as a 'perfect' candidate. Spektrix is committed to creating an inclusive work environment, where our team members are supported in expressing themselves and delivering their best work. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.. Diversity in the workplace is hugely important to our working environment and to enable both individuals and Spektrix to thrive. By valuing each person’s differences we enable each person to contribute their unique experiences, strengths and viewpoints. Workplace diversity is something we aim to achieve and maintain at Spektrix, and we are pursuing a workforce that reflects the diversity of the communities we serve and work in. We aim to reflect this diversity in all departments and at all levels of seniority in the business, right up to the board.. In an effort to help us reduce bias, please do not include a photo on your resume or application.