Technical Support Specialist at Builder.io

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Technical Support Specialist at Builder.io. Location Information: Argentina,Costa Rica. Builder.io is hiring a Technical Support Specialist to help customers succeed with our platform. If you're a front-end developer with an eye for design and a talent for communication, this role is a great fit.. As a Technical Support Specialist, you will.... Support users. by managing your support queue and providing timely, clear communication via support tickets, forum interactions, or direct engagement with our Enterprise customers.. Troubleshoot and resolve issues. , identifying bugs or technical problems and delivering solutions where possible. As needed, escalate complex issues to the Internal teams.. Contribute to product and documentation improvements. by turning support insights into better experiences for our users.. Collaborate within a fully remote global team, . maintaining strong asynchronous communication with colleagues.. You will thrive in this role if you have…. 2+ years of experience in front-end development (HTML, CSS, JavaScript); familiarity with responsive design and frameworks like React is a plus.. Excellent written and verbal communication skills in English.. A genuine passion for helping people and solving problems.. Proven experience live-coding and using tools like ChatGPT, Claude, or similar AI assistants to debug, explain code, or enhance productivity.. Bonus points for experience with platforms like Shopify, Webflow, Wix, or Squarespace.. The items above are a starting point for a conversation, not a hard list of requirements. If this role excites you, we hope you will apply!.