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Leave Administrator at Sparrow. Location Information: USA. About the role. As a Leave Administrator on Sparrow’s Customer Experience team, you will take charge of the behind-the-scenes paperwork and correspondence essential in managing employee benefit’s claims. Working collaboratively with our customer-facing team, your role will ensure the accurate completion and timely submission of all benefits claims. Your active involvement in team meetings will drive process improvements and issue resolutions. . Here’s what you’ll do. Foster collaboration with external administrative counterparts through diverse communication approaches, such as phone calls and emails. . Manage the flow of necessary leave paperwork, handling multiple concurrent leaves with finesse.. Document and convey all claim escalations to designated team members.. Thrive in a fast-paced environment by adeptly handling multiple tasks in quick succession. . Maintain and optimize internal systems and processes for maximum efficiency. . Stay informed about new state programs and processes.. About you. 1-3 years of relevant administrative work experience. . Comfortable working with and learning new tech systems. . Comfortable working and communicating in a remote-first environment. . Strong organization skills and attention to detail. You can track various tasks from different projects and ensure nothing is overlooked. . Excellent verbal and written communication skills. You can  communicate clearly and empathetically through email, chat, and phone calls. People oriented with a high degree of empathy, interpersonal intuition, and strong active listening skills. . Openness to learning. You are highly self-directed, adaptable, and open to feedback and implementation in a fast paced, ever-changing environment. . Ability to anticipate needs.. Handling confidential information with appropriate care.. Compensation . This is an hourly, non-exempt position. Compensation ranges from $17.97 to $22.21 per hour and is based on your legal state of residence.