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Technical Instructional Designer at GitLab. Location Information: USA,Canada. Technical Instructional Designer. What you'll do. GitLab's Digital Success team is looking for an experienced technical instructional designer who will help drive our customer, partner and community facing education efforts. In this role, you create new and improve existing courses for the ever-growing solutions that we offer to our customers, partners, and community across the globe.. Your goal is to accelerate the adoption of GitLab by ensuring our customers, community and partners of various sizes and industries can gain benefit, demonstrate their product expertise, and advance their careers with GitLab. As a member of the Digital Success team, you'll be part of a team that cares deeply about creating learning experiences that deliver value at scale. We want our customers to become not only GitLab experts but champions of our brand.. Responsibilities. Build relationships and collaborate with SMEs, instructional designers, curriculum developers, and other teams (sales, engineering, support, professional services, etc.) to align product roadmaps with content updates or new educational offerings. Produce high-quality learning materials—including instructor-led courses, digital training, hands-on labs, presentations, and assessments—that align with our design standards and learning objectives. Review course materials created by other developers providing design feedback, guidance, and actionable recommendations. Collaborate with Instructional Designers to plan, create, analyze, and update courses, exercises, and assessments for delivery in instructor-led, self-paced, and virtual lab formats. Apply modern instructional design techniques, best practices, and adult learning theory to design highly effective and compelling learning experiences. Continually iterate, update and improve your content portfolio. Contribute to accreditation/certification exam questions and answers used to test the learner's expertise of the subject matter. Stay up to date with the latest GitLab feature releases. Requirements. 3+ years of experience in enterprise customer-facing roles such as curriculum developer, technical trainer and consulting engineer (preferably in a subscription environment). Knowledge of the software development life cycle, DevOps and cloud native technologies (kubernetes, containers, and microservices). Experience with creating instructor-led training courses. Experience with e-learning tools such as Articulate/Rise, Captivate, Camtasia. Excellent communication & collaboration skills. Nice to have. Experience administering subscription applications like Okta, Google Workspace, Slack, Zoom. Knowledge of configuration management tools like Ansible, Chef, or Terraform. Hands-on experience supporting Linux and Mac. Developing automation workflows and integrations for repetitive or manual tasks. Experience with automated lab environments like Instruqt, Strigo, or similar platforms. Benefits to support your health, finances, and well-being. All remote. , . asynchronous. work environment. Flexible Paid Time Off. Team Member Resource Groups. Equity Compensation & Employee Stock Purchase Plan. Growth and development budget . Parental leave.  . Home office. support. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from . underrepresented groups. are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.. Additional details about our process can be found on our.  hiring page. ..  . Remote-Global. The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our . benefits. and . equity. . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.. California/Colorado/Hawaii/New Jersey/New York/Washington/DC/Illinois/Minnesota pay range. $85,000—$150,000 USD