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Program Manager 3 at Twilio. Location Information: Colombia. See yourself at Twilio. Join the team as our next Technical Program Manager for Onboarding Operations. . About the job. Twilio is seeking a Technical Project Manager to join the team that runs Twilio’s Onboarding and Compliance team globally. This role will work directly with the Onboarding teams to create efficiencies and help them ensure processes run smoothly for customer onboardings for SMS (10-DLC, Toll Free, Short Code, RCS, Alpha Numerica SenderID) and Channels (WhatsApp & Account Security) products that adhere to our Messaging Policies as well as Twilio’s Acceptable Use Policy. The Onboarding and Compliance Operations team is a key part of Twilio, whose mission is to provide the infrastructure that catalogs, orchestrates, and delivers the world's connectivity.. At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product and customer experience. Unfortunately, communications can also be misused by bad actors who attempt to game the system for nefarious purposes. We are looking for someone that is passionate about helping our teams with processes that will prevent fraud and abuse.  The ideal candidate has strong project management and people skills and enjoys challenging and complex work.. Responsibilities. In this role, you’ll:. Wear the Customer Shoes: Provide support for the onboarding and compliance teams to ensure that all processes and projects provide an excellent experience when interfacing with Twilio.. Draw the Owl: Develops solutions to improve the performance, reliability, and scale of systems. Ruthlessly Prioritize: ability to lead collaborative sessions with program team members to clarify program goals, deliverables and phases / milestones. Be Bold: Learn new processes across a variety of subject areas and ensure our operations are running smoothly.. Be an Owner: takes initiative in identifying and resolving issues that can improve the overall efficiency and effectiveness of the team.. Qualifications . Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!. *Required:. 3+ years experience managing technical projects in operations and/or data analytics. Your analysis and insights have helped a department to grow.. Experience working on provisioning numbers, i.e. A2P messaging, short code applications/porting/Sender ID applications is a plus.. Demonstrated expertise prioritizing and executing multiple projects simultaneously while keeping stakeholders on track. You’re thorough and extremely organized.. Exceptional project management skills leveraging tools such as Airtable. Must be able to effectively plan, organize and drive projects to completion, including cross-functional teams over whom you do not have direct authority.. Technical aptitude to create compelling, relevant and actionable reports using tools such as Looker, Tableau, or a similar business intelligence tool. Extra points if you have experience with SQL.. Appetite and proclivity to dive deep into complicated processes and systems. You regularly apply the principles of operational excellence to optimize processes while improving quality, customer satisfaction, and productivity. Ability to build effective cross-functional working relationships and work through conflict. Excellent written and verbal communications skills. Desired:. Basic understanding APIs and related technologies. Location. This role will be remote, and based in Colombia.. Travel . We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. . What We Offer. Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.