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Mobile Hardware Technical Support Level 1 (Bilingual Spanish) at LAdmins. Location Information: Mexico. Job summary:. We are seeking a skilled Mobile Hardware Technical Support Level 1 Agentwith a background in Unix, Networking, and Command-line interface (CLI) operations. As an integral part of our technical support team, you'll be responsible for providing expert-level assistance to resolve technical issues, ensuring optimal functionality of our products & services.. Compensation and Benefits:. Salary Range: $1,120 - $1,400. Permanent Work from Home. Paid Time Off (VL/ SL). Annual Bonus. Monthly Performance Bonus. Health Allowance. Key Responsibilities:. Technical Troubleshooting:. Utilize knowledge of Unix-based systems, networking protocols, and CLI tools to diagnose and resolve technical issues efficiently.. Customer Support:. Deliver exceptional customer service by promptly responding to inquiries, guiding users through issue resolution, and ensuring a positive support experience. Ticket Management: . Manage and prioritize incoming technical support tickets, ensuring timely resolution within defined service level agreements (SLAs).. Collaboration:. Work closely with team members such as engineering, operations, and product development to escalate complex issues, provide feedback, and contribute to continuous improvement initiatives.. Qualifications:. Solid experience in customer service, preferably in a technical support role. Tech-savvy with a strong understanding of troubleshooting technical issues. Experience with Unix-based systems, networking, and command-line interface (CLI) operations is a plus. Strong problem-solving skills and ability to work in a fast-paced environment. Excellent communication skills in both English and Spanish. Ability to manage and prioritize multiple support tickets effectively. Strong collaboration skills to work with cross-functional teams. If you are a tech-savvy and detail-oriented professional with experience in mobile hardware support and bilingual communication, we encourage you to apply and become part of our dynamic team.