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Project Support Officer (Junior or Intermediate) at AlmavivA de Belgique. Location Information: Europe. DESCRIPTION OF THE TASKS:. Daily Operations and Ticket Management for SharePoint. • Efficiently manage and resolve daily support tickets related to SharePoint, ensuring timely and effective issue resolution.. • Monitor platform performance and escalate issues when necessary, with Microsoft.. • Workload report and ongoing tasks within the team meetings (weekly). 2. Documentation. • Create and maintain documentation of the current SharePoint infrastructure.. • Ensure documentation is up-to-date and accessible to relevant stakeholders.. 3. Platform Support. • Provide ongoing technical and operational support to the SharePoint Platform Manager.. • Assist in platform migrations and configuration changes.. 4. Collaboration with Microsoft 365 Administrators. • Coordinate with administrators of other Microsoft 365 services (e.g., Teams, OneDrive, Exchange) to ensure integrated platform support.. • Participate in cross-functional meetings and contribute to platform-wide initiatives.. • Handle tickets of other Microsoft services that are introduced under the responsibility of Digital Workplace service (e.g. Microsoft Bookings, Viva Insight, Purview or other Microsoft 365 applications). 5. Continuous Improvement. • Identify opportunities for automation and process optimisation.. • Propose improvements to enhance user experience and platform efficiency.. TASKS AND RESPONSABILITIES:. • Adhere to IT Service Management (ITSM) best practices, ensuring consistent, efficient, and customer-focused service delivery.. • Comply with the organisation’s security policies and data protection regulations, including the General Data Protection Regulation (GDPR).. • Safeguard sensitive information through appropriate handling and confidentiality measures.. • Apply appropriate access controls to ensure that only authorized personnel can access relevant systems and data.. • Maintain audit trails for all administrative actions to support accountability and traceability.. Level : Junior or Intermediate. Delivery mode: Remote from European Countries. ONLY EU CITIZENS. Deadline 29/09/25