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Project Manager at 5CA. Location Information: Europe,South Africa. Role Overview. As a Project Manager, you will play a central role in planning and executing internal projects and in the successful onboarding of new clients, both for our service delivery engagements (e.g., Customer Support and Player Support) and for our AICX platform product.. Being a key member of the Product & Innovation team, you will work closely with colleagues across all parts of the business, from HR to Client Operations to IT. In this role, you will report directly to the Head of Product & Innovation.. This position follows the CET timezone, with working days being Monday - Friday.. Key Responsibilities. Scope and plan internal and client-driven initiatives.. Track implementation and onboarding progress, and proactively escalate issues or delays.. Coordinate onboarding processes for new service engagements and product clients.. Act as a liaison between internal teams (e.g., Client Operations, Product, Tech) and client stakeholders.. Prepare and maintain documentation, playbooks, and checklists.. Contribute to continuous improvement initiatives, including process enhancements through automation and innovation.. Candidate Profile. Location: Must be based in Europe or South Africa. Working with people. Strong written and verbal communication skills. Able to synthesize & present information effectively. Strong planning and organizational abilities. Focused on delivery and meeting expectations. Adaptable and responsive to change. Skilled at identifying project risks. Proactive in identifying and removing blockers. Experience. 2+ years of experience in project coordination, onboarding, or client-facing roles.. Fully fluent in English.. Bachelor's degree.. Ability to manage multiple processes simultaneously.. "Getting things done" mindset.. Excellent communication and stakeholder management skills.. Proactive, structured, and comfortable with ambiguity.. Tech-savvy with knowledge of platforms like Microsoft 365, Dynamics, and project management methodologies.. Skills. Excellent interpersonal, communication, problem-solving, and conflict resolution skills.. Strong organizational and project management capabilities.. Proficiency in HRIS systems such as SAP as well as Microsoft Office Suite.. Skills in AI and automation implementation.. Bonus Qualifications. Experience in the BPO or tech support industry. Familiarity with CX and/or PX delivery models.. Interest in AI, digital transformation, or SaaS platform products.. Strong documentation and process mapping abilities.. 5CA Offers. A remote position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients. A diverse and inclusive culture with people from 80+ countries, speaking 25+ languages – where we celebrate everyone's uniqueness. Innovative digital tools and continuous opportunities for learning and development. Access to an online learning platform for professional growth. Fun employee engagement activities and participation in 5CA employee-led communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, and more