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Content Moderator at Storm Ideas. Location Information: Mexico. Up to 21,000 USD . salary on a full time, contractor contract Fully remote working! Working with globally recognisable brands in US Entertainment Working with the latest hardware, tech stack and tools Access to benefits (country dependant ). Who We Are. At Storm Ideas, we supercharge the digital presence of some of the biggest names in US TV and entertainment. Since 2008, our international team has delivered bold, forward-thinking solutions for globally recognised clients.. Whether we're building innovative products, producing high-impact social content, or designing smarter ways for our partners to workwere right at the cutting edge of creativity, technology, and automation. . Embracing Future-Facing Technology. Emerging technologies like Artificial Intelligence present exciting opportunities for us and our clients. As the world adapts, were committed to safely exploring the potential advantages of AI, integrating it thoughtfully into our work where possible, and one day guiding our clients through new possibilities when theyre open and ready for them. By tapping into our creativity, expertise, and collaboration, we aim to embrace its potential together. Our vision relies on people who are curious about this technology and excited to take on this challenge! . What Youll Make Happen. Working in a dual capacity across Content Moderation and Customer Care, covering all the below responsibilities. Reviewing fan activity on official US TV network social accounts, including Facebook, Instagram, Twitter, TikTok and more. Recommending any actions needed on users comments and messages, in accordance with our clients moderation guidelines. Fully immersing yourself in all aspects of each TV show, e.g. show announcements, social accounts, fan culture. Analysing fan sentiment for client reports. Moderating fan-written movie reviews on a high-traffic app. Responding to queries and providing technical support to users of both a high-traffic app and a subscription-based service in a timely manner. Monitoring and replying to app store reviews for high-traffic apps. Reviewing entries to various sweepstake competitions. Appropriately communicating any issues or queries with the client social media strategy. Your Expertise. High level of attention to detail. Experience using various social media platforms. Excellent understanding of grammar, punctuation and written English in general. Resilience when faced with negativity online. Experience with content management systems. Strong work-ethic and self-motivation. Ability to work well within a team and balance a shared task load. A friendly and enthusiastic demeanour. A love of TV shows. What Its Like to Work Here Cutting-Edge Tools & Tech . Work with the latest hardware and softwareWindows or Macso you're always set up to succeed. . Ideas Welcome, Always . We dont just say were open to ideaswe act on them. Your insights can shape how we work across the company. . Fast, Agile, Adaptive . We move like a start-up but with the backing of a larger team. Quick decisions and a responsive culture are the norm. . Incredible Team, Global Reach . Join an international crew of 175+ passionate, talented people. We hire for skill, drive, and authenticityjust be yourself. . Remote-First & Flexible . Fully remote within Mexico. We are looking for people who can work5am - 1:30pm PST, Wednesday Sunday.. RECRUITMENT PROCESS. First, you will receive questions to self-record a video response.. We will then invite you to an interview (60 minutes via MS Teams). During the meeting, Bekah, our Senior Moderation Strategy Manager, and Alyssa, our Junior Moderation Strategy Manager, will get to know you and try to understand if youd be a good fit for the role, and at the same time answer all your questions.. And thats it!. Not sure if you tick every box? Apply anywaywe care more about your potential and mindset than a perfect match.. ----------------------. Privacy Notice. We process your personal data for recruitment purposes in line with UK data protection law. AI tools may assist in reviewing applications, but decisions are made by our team. We retain data only as necessary for recruitment and compliance. You can request access or deletion of your data at any time by emailing [email protected].