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Customer Success Manager at GitLab. Location Information: Brazil. We are hiring a Customer Success Manager in Brazil to support our LATAM business.. The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. Additionally, the team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. For more information, see the . CSM handbook. .. What You’ll Do.   . Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. Assist and provide expert deployment, operational best practices, and establishing a GitLab Center of Excellence. Assist in workshops to help customers leverage the full value of GitLab solution. Measure and monitor customers’ achievement of critical and key performance indicators, reporting both internally to GitLab account stakeholders and externally to Customer Sponsors and Executives. Translate customer product usage data into actionable advice for customers. Establish regular touchpoints with assigned customers per the established SLAs, to review progress against strategic and technical objectives. What You’ll Bring . Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions. Understanding of Git and typical branching strategies. Knowledge of software development lifecycle and development pipeline. Understanding of continuous integration, continuous deployment, DevSecOps. Professional proficiency in English, Portuguese, and Spanish. How GitLab will support you. Benefits to support your health, finances, and well-being. Flexible Paid Time Off.  . Team Member Resource Groups. Equity Compensation & Employee Stock Purchase Plan. Growth and Development Fund. Parental leave.  . Home office. support. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from . underrepresented groups. are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.