We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Software Consulting Specialist - Security at ‎ConnectWise. Location Information: . General Summary:. Software Consulting Specialist is responsible for evaluating the needs of new and existing clients as they learn ConnectWise software. This role works in partnership with cross-functional teams to ensure clients have the necessary support needed as they become more integrated with ConnectWise products.. Essential Duties and Responsibilities:. Provides support to cross-functional teams, with a high attention to detail. Researches, analyzes, and documents findings. May influence others within the Service & Support team through the explanation of facts, policies, and practices. Coordinates all aspects of project implementation, working closely with the client and internal project team. Assists and trains clients on ConnectWise solutions to solve for their needs. Manages the workflow/timeline with client start date, while continually updating notes. Trains on selected products, services, processes, and procedures. Monitors projects implementation plan in accordance with contract agreement to meet client expectation. Conducts kick-off meetings with new clients to review expectations, project implementation timeline, and plan milestones or deliverables. Effectively communicates to clients on project status. Maintains key performance indicators and metrics provided by management. Assists with coaching/mentoring colleagues on products, processes, and industry. Engages in ongoing product cross-training as identified. Knowledge, Skills, and/or Abilities Required:. Ability to work independently on projects and processes with general supervision. Practical knowledge of applicable work area. Ability to situationally adapt and understand new technology/processes as per partner requirements. Strong presentation, data analytics, and communication skills. Ability to plan, organize, and prioritize multiple projects to independently meet deadlines and complete tasks in an accurate manner. Ability to easily convey large amounts of complex information. Ability to use discretion, exercise good judgement, and maintain confidential information. Educational/Vocational/Previous Experience Recommendations:. Bachelor’s degree in related field or equivalent business experience. 2+ years of related experience. Preferred: MBA and industry experience. Preferred: Experience with ConnectWise products. Working Conditions:. Remote or hybrid depending on location.  0-10% travel may be required