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Principal Product Manager – Agentic AI Systems at Level AI. Location Information: USA. Location:. US (Remote / Bay Area preferred). Experience:. 5–6 years of Product Management experience. Reports to:. Head of Product / Director of Product. About Level AI :Level AI is an AI-native customer experience intelligence platform helping enterprises deploy . agentic AI systems. that reason, act, and improve across high-volume customer interactions. Our products power real-world contact center workflows and deliver measurable business outcomes at scale.. Role Overview : We’re looking for a . Principal Product Manager. to help build and scale . agentic AI systems. at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real customer environments.This role emphasizes . execution, customer impact, and production rigor. , with opportunities to grow into broader platform ownership over time.. What You’ll Do: Define and execute product initiatives for . agentic AI systems. , with a focus on measurable customer and business outcomesOwn significant parts of the . agentic system lifecycle. , including orchestration, decisioning, evaluation, and iterationContribute to building a . repeatable framework. for launching, evaluating, and improving agentic capabilities across customersHelp define how agentic systems are . measured and improved in production. , balancing autonomy with safety and reliabilityPartner closely with . Engineering, Applied AI/ML, Design, and Solutions. teams to ship production-ready systemsWork directly with customers to understand workflows, requirements, and success criteriaDrive . customer-informed prioritization. by staying close to live deployments and real usage patternsSupport best practices for . agent evaluation, iteration, and safe rollout. Represent the product in customer conversations, demos, and feedback sessions. What We’re Looking For:. Required -. - 5–6 years of Product Management experience, preferably with . AI-driven or platform products. - Experience shipping and iterating on . production software systems. - Exposure to . LLMs, agentic systems, or AI-powered workflows. (hands-on or via close partnership). - Strong customer-facing skills and comfort working with . enterprise customers. - Ability to translate ambiguous problems into clear product requirements. - Excellent collaboration and communication skills. Nice to Have:. - Experience with . conversational systems, automation, or real-time decisioning. - Familiarity with AI evaluation concepts, human-in-the-loop systems, or feedback loops. - Experience working in . enterprise SaaS or B2B platforms. Technical background or strong comfort working with engineering and ML teams. Why This Role at Level AI. - Work on . real production agentic AI systems. , not experimentsHigh exposure to customers, data, and real-world outcomes. - Opportunity to grow into broader . platform or Principal-level ownership. - Meaningful impact on how enterprises adopt and trust AI