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UK/I Customer Support Specialist (Weekend Shift) at HubSpot. Location Information: Ireland. As a Weekend Customer Support Specialist, you'll play a critical role in supporting HubSpot’s customers during high-impact weekend hours, when the need for reliable, autonomous problem-solving is at its highest. . You’ll work five days per week, including both weekend days and three weekdays,. partnering with customers through genuine, value-led support, across chat, phone, and email channels. We’re a hybrid team, with this role being open in our Dublin office, remote or flex in Ireland.. We are looking for people who:. Are fluent in English . Have a minimum of 1 year of experience in a B2B technical support role, preferably within a software or technology company. Have a strong foundation in technical troubleshooting and enjoy delving into complex technical queries. Are adept at understanding and using product documentation to resolve customer issues effectively. Are self-motivated, always curious, and consistently eager to learn, with a growth mindset. Enjoy developing technical skills and acquiring a comprehensive knowledge of our product and related technical concepts. Demonstrate a strong customer-first mentality and enjoy helping others by adding long-term value. Thrive in a dynamic and collaborative environment and are comfortable with ambiguity. Embody our HEART values and contribute positively to our company culture. In this role, you will:. Utilise phone, live chat, and web tickets to partner with customers, effectively resolving issues and adapting to fluctuating inquiry volumes. Apply business acumen to customer situations to proactively identify challenges and opportunities. Remove technical barriers for customers and guide them through various tools within HubSpot. Independently utilize support resources and tools to comprehend new and technical information. Implement troubleshooting frameworks to test, replicate, and investigate technical queries, minimizing escalations and resolution time. Identify and diagnose software issues to enhance the product experience for customers. Deliver thoughtful, empathetic, and comprehensive resolutions tailored to each customer, facilitating their business growth. Collaborate within HubSpot to deepen customer engagement with our platform and enhance overall customer experience. Serve as a role model and trusted advisor, demonstrating a customer-first mindset and taking ownership of even the most complex and sensitive issues