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Customer Support - Email/SMS & Influencer Outreach Associate at Pomelo. Location Information: . About Us. Pomelo places the best offshore talent with top brands, startups, and agencies across the globe. We enable hard-working and ambitious talent to work remotely from their home countries, while gaining exposure into how the worlds top companies operate.. About the Role. Were looking for a. skilled and experienced teammate. to join a biotech/e-commerce company on a mission to help people think clearer and feel better by reducing decision fatigue with neuroscience-backed products.This person will become an integral part of the team and should be ready to wear a few hats at the start: helping with. customer support. ,. email/SMS campaign management. , and. influencer outreach. . Right now, volumes are still low, so this is a blended role. As we grow, there will be plenty of room to specialize and take deeper ownership of one area.. Responsibilities. Customer Support (Email & Chat). Respond to customer questions with empathy and accuracy. Troubleshoot order issues and escalate when needed. Keep our customer communication friendly, human, and helpful. Email & SMS Campaign Management. Set up, schedule, and monitor email and SMS campaigns (Klaviyo/Postscript). QA campaigns to ensure links, images, and copy are accurate. Track performance metrics and share insights for improvement. Influencer Outreach. Execute outreach to influencers using provided scripts and sequences. Manage follow-ups and track outcomes in an organized system. Help build relationships that grow our brand awareness and credibility. Qualifications. Bachelors degree in a relevant field. 3+ years of experience working in DTC/e-commerce. (ideally with a Shopify-based brand). Advanced proficiency with. CX platforms (Gorgias, Zendesk, etc.). and. AI-driven support tools. Demonstrated experience. in at least two of the three areas: customer support, email/SMS campaigns, or influencer outreach. Strong written English skills (clear, professional, approachable). Comfortable working full-time on. US business hours. Tech-savvy: quick to pick up tools (we use Klaviyo, Postscript, Shopify, Slack, and outreach tools). Reliable internet connection and a quiet workspace. Professional fluency in English with excellent written, reading, and speaking skills. Access to a laptop/desktop with reliable and fast Internet connection. Ability to work inUS time zone, Monday to Friday (8 hours per day). Previous experience working the overnight shift. Benefits. Competitive pay, always in US dollars. Work remotely from the comfort of your home. Health & wellness benefit. Paid holidays and time off. Performance and referral bonuses. Global exposure to the worlds best companies