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Technical Account Manager at TTEC Digital. Location Information: Philippines. At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.. TTEC Digital seeks a . Technical Account Manager.  to steward strategic client relationships, drive platform adoption, and ensure measurable outcomes across Amazon Connect and AWS-based contact center ecosystems. This role blends technical leadership, client partnership, and operational excellence to deliver a seamless, high-value Managed Services experience. . This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.. What You Will Do:. Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders.  . Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations.  . Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability.  . Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes.  . Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams.  . Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.   . What You Will Bring:. Experience in Technical Account Management, Technical Program Management, Solutions Consulting, or similar roles supporting cloud contact center platforms. . Working knowledge of Amazon Connect, AWS services, telephony/IVR, cloud operations, and modern CX architectures. . Ability to translate client goals into actionable technical plans and lead cross-functional execution. . Strong communication, stakeholder management, and executive-level summarization skills. . Familiarity with Jira, ServiceNow, Microsoft Dynamics, or similar workflow/ITSM tools. . $0 - $0 a year. #LI-JF1