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Senior Manager – Product Development (AICX) at 5CA. Location Information: APAC,EMEA,Latin America. About AICX (part of the 5CA Group). AICX builds modular, fully configurable AI-driven agents and tools for customer experience (CX). Our platform enables enterprise clients to orchestrate workflows across QA, ticket handling, translation, and automation. AICX operates as a strategic product initiative within the 5CA Group, leveraging 25+ years of global CX experience across 75+ countries and 28+ languages.. The opportunity. AICX is entering a new phase focused on product maturity, market readiness, and structured scaling. We are looking for a senior leader to drive product development strategy, lead and upskill an international remote team, and align technology delivery with commercial outcomes. This role carries formal decision authority and end-to-end accountability for product development outcomes, including delivery predictability, capability building, and market alignment.. Locations. : South Africa, North Macedonia, Philippines, Honduras.. Role summary. As Senior Manager – Product Development, you lead a product development organization for AICX. You operate at a strategic level and ensure that product direction, delivery execution, and commercial readiness are aligned.. You will:. Define and drive product development strategy and prioritization. Lead and develop a fully remote, international team. Partner with commercial stakeholders to align roadmaps with market and client needs. Establish operating rhythms, governance, and measurable performance standards. Own decision-making and accountability for outcomes. Key responsibilities. Product strategy, positioning, and market readiness. Define and maintain a product roadmap aligned with market trends and clients needs. Partner with commercial stakeholders to translate market signals into prioritization and release planning. Support product positioning and market-readiness activities through structured cross-functional collaboration. Engage with clients where relevant to ensure product direction is grounded in real-world use cases. Leadership, organization design, and performance. Lead, mentor, and develop an international, fully remote team. Build and maintain a culture of high-performance with structured feedback and performance practices. Drive capability development, succession thinking, and team scalability planning. Set clear goals and success metrics across delivery performance, quality outcomes, and operational maturity. Decision authority, governance, and accountability. Hold formal decision authority on development priorities and trade-offs. Establish governance for delivery commitments, execution risks, and outcome accountability. Implement predictable operating rhythms (planning cycles, review cadences, release governance). Ensure ownership and accountability are clear across the product development organization. Execution oversight. Oversee maturation of the existing platform and the conceptual shaping of future capabilities. Drive delivery predictability and measurable improvements in reliability and operational maturity. Ensure documentation and ways of working support scale, maintainability, and onboarding effectiveness. What you bring. Experience. 10+ years. in software or product development management. 10+ years. in people leadership roles with a proven track record of building and scaling teams. Proven track record of experience shaping product strategy and driving market-aligned prioritization. Experience contributing to market introduction of complex technical products (in partnership with commercial teams). Strong experience operating in international, remote-first environments. Leadership profile. Strategic thinker with strong judgment, accountability mindset, and stakeholder maturity. Comfortable leading cross-functional alignment between product, technology, and commercial stakeholders. Able to translate ambiguity into structured execution frameworks, operating rhythms, and measurable outcomes. Technical foundation & strategic oversight. In this role, you bring technical credibility combined with the ability to operate at a strategic level. You can:. Evaluate complex technical constraints and trade-offs to support product direction and prioritization. Guide senior engineers through governance, clarity, and decision-making frameworks. Translate technical complexity into business implications and structured delivery planning. Education & language. MSc in a technical field or equivalent professional experience. English proficiency at C1 level or higher (written and spoken). How we hire. Leadership and strategic assessment. Product strategy and market alignment discussion. Organization design scenario. Executive interview focused on decision-making and accountability