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Client Support Specialist Tier 1 - Core Support at Blossom. Location Information: USA. Job Summary:. The Client Support Specialist (Tier 1) will assist employees and clients in troubleshooting and resolving computer-related issues. This role will be the credit union’s first point of contact, providing prompt and professional assistance with core software-related inquiries and issues. Primary focus will be to ensure satisfaction through effective problem resolution and excellent service delivery.. Supervisory Responsibilities:. None. Duties/ Responsibilities:. · Handles inquiries from users on a variety of software and hardware issues via phone, ticket, and emails.. · Assists users with installation of software and troubleshooting of related problems; refers more complicated issues to appropriate staff.. · Communicates regularly with other members of the support team, product development, and quality assurance to discuss recurring problems and to share solutions and best practices.. · Maintains accurate records of client interactions, issues and resolutions in the support ticketing system.. · Maintains and updates internal client information database.. · Attends training sessions on new equipment, software, platforms, and other products; assists with development of user manuals and similar documentation for these products.. · As experience increases, provides training on hardware and software use to end users.. · As required, assists individuals with disabilities with use of hardware and software, providing additional adaptive features and devices as needed.. · Participate in ongoing training and development to stay current with software updates and industry trends.. · Performs other related duties as assigned.. Required Skills/ Abilities:. · Thorough understanding of computer software and hardware, including desktop computers, laptops, network devices, and peripherals.. · Excellent communication skills including active listening.. · Excellent interpersonal and telephone skills.. · Willingness to have telephone conversations monitored for quality assurance.. · Service-oriented and able to resolve client grievances.. · Ability to maintain professionalism and tact in stressful situations.. · Proficient in Google Workspace, SQL, XML or related software.. · Proficient computer skills with the ability to learn new software.. · Excellent problem-solving skills and ability to troubleshoot.. · Effective at managing multiple tasks in a fast-paced environment with excellent written and organizational skills.. · Proven desire to expand knowledge and understanding of the banking industry.. Education and Experience:. · At least two years of work-related experience with multiple software packages preferred. · Financial institution experience, especially in credit unions preferred or three years of customer service experience required if no financial institution experience.. · Associates degree with related coursework preferred; high school diploma or equivalent required.. Physical Requirements:. · Prolonged periods sitting at a desk and working on a computer.. · Must be able to lift up to 15 pounds at times.