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Tech Manager Operations at Trafilea. Location Information: . About Trafilea. Trafilea is a Consumer Tech Platform for Transformative Brand Growth. We’re building the AI Growth Engine that powers the next generation of consumer brands.. With over $1B+ in cumulative revenue, 12M+ customers, and 500+ talents across 19 countries, we combine technology, growth marketing, and operational excellence to scale purpose-driven, digitally native brands.. We own and operate our own digitally native brands (not an agency), with presence in Walmart, Nordstrom, and Amazon, and a strong global D2C footprint.. Why Trafilea. We’re a tech-led eCommerce group scaling our own globally loved DTC brands, while helping ambitious talent grow just as fast.. 🚀 We build and scale our own brands.. 🦾 We invest in AI and automation like few others in eCom.. 📈 We test fast, grow fast, and help you do the same.. 🤝 Be part of a dynamic, diverse, and talented global team.. 🌍 100% Remote, USD competitive salary, paid time off, and more.. Job Responsibilities. You’ll lead the transformation of IT Ops into a . highly automated, AI-powered, KPI-driven system. that directly impacts business performance (CVR, LTV, revenue).. This is not a maintenance role. This is a . build & scale role. .. You will:. Rebuild IT Operations using . AI, automation, and data (n8n, GPT, workflows). Own incident management performance (MTTA, MTTR, SLA) and . turn it into a competitive advantage. Design and scale a . Business Support engine. that removes bottlenecks across Product, Marketing, and Growth. Implement AI-driven systems to . auto-categorize, prioritize, and resolve incidents. Lead . cybersecurity strategy, infrastructure reliability, and service delivery at scale. Build and scale a . high-performance Tech Ops team (2–5 hires per quarter). 5+ years leading IT Operations / Tech Ops teams. in high-scale environments (e-commerce, SaaS, or similar). 3+ years owning cloud infrastructure (AWS required). — including production systems, networking, and reliability. Proven track record improving . MTTA, MTTR, and SLA performance. in real environments (not theoretical). Experience implementing . automation workflows (APIs, scripting, or tools like n8n / Zapier / similar). Hands-on experience managing . incident management systems, service desks, and escalation processes at scale. Experience working in . fast-paced, high-growth environments. with constant prioritization changes. Strong understanding of . business impact of tech (conversion rate, revenue impact, downtime cost). Proven experience . building or scaling teams. (hiring, structuring, performance management). Experience working with . KPIs, dashboards, and data-driven decision making. Strong communication skills with the ability to . interact with technical and non-technical stakeholders. Advanced English level (you’ll work with global teams.