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Client Manager at TrueML. Location Information: USA. About This Role. As a . Client Manager. , you are the strategic bridge between TrueAccord and our most valued enterprise partners. We are looking for a data-literate relationship builder to take full ownership of a portfolio of 5–10 mid-to-large accounts. Your mission is to move beyond "support" and become a vital business partner—driving performance through digital-first collection strategies, navigating complex operational hurdles, and ensuring our clients see TrueAccord not just as a vendor, but as a key driver of their success.. What You’ll Do. Own the Relationship:. Serve as the primary business partner for a dedicated portfolio, building deep trust with stakeholders to ensure long-term retention and satisfaction.. Drive Performance:. Monitor and interpret omnichannel performance data (email, SMS, and voice) to provide actionable insights that improve engagement and liquidation rates.. Execute Growth:. Align client goals with TrueAccord’s capabilities, identifying expansion opportunities and hitting monthly/quarterly revenue and volume targets.. Master the Data:. Build and maintain client-facing dashboards, proactively flagging performance trends and leading high-impact Business Reviews.. Solve Complex Problems:. Act as the first line of defense for operational issues, collaborating with Legal, Product, and Engineering teams to resolve hurdles and influence our product roadmap.. Onboard & Educate:. Lead new clients through the integration process, acting as a subject matter expert on our digital-first methodology and regulatory compliance.. Who You Are. An Experienced Partner:. You have a proven track record in Client/Account Management or Operations, specifically within the . Debt Collections or Default Management. space.. Data-Fluent:. You don’t just report numbers; you find the "why" behind them. You are comfortable analyzing data sets to identify trends and summarize business health.. A Project Navigator:. You excel at managing projects with moving parts, balancing the needs of multiple internal and external stakeholders without breaking a sweat.. KPI-Driven:. You possess a relentless commitment to excellence and thrive on meeting (and exceeding) operational targets.. An Adaptable Communicator:. You are a professional, high-temperament communicator who can navigate fast-paced environments and technical discussions with ease.. Educationally Grounded:. You hold a Bachelor’s degree or possess equivalent relevant professional experience.. $80,000 - $100,000 a year