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Customer Success (Spanish or French-speaking) at BETA Climbing. Location Information: Anywhere. 👋 Hello!. . You are passionate, enthusiastic and constantly seeking to solve problems. You have an interest in software. You don't see problems, you see solutions. The BETA team is fully remote, so you can manage your hours, and are dependable. You can switch between working independently and as a part of the team.. . You speak and write English fluently – it's the working language at BETA – and you are especially comfortable writing in English.. . . Trustworthy. . Attention to detail. . Comfort and experience with working remotely (i.e. great communication skills are a must). . Flexibility with work, but with some fixed hours, including some availability on Sundays or evenings. . Comfortable on video calls. . Writing Skills, and computer literacy in general. . Manipulation of .csv and knowledge of spreadsheets is necessary. . Willingness to take responsibility (with support). . Master troubleshooter and people-helper extraordinaire. . Fluent in Spanish or French. . . psst. You don't have to be mad about climbing (it helps a bit, though).. . . ⤷ Duties. . The . Operations Specialist.  role offers the freedom of remote work and flexible hours, catering to individuals with an eye for detail and a passion for the climbing community.. . While you do not need to be a spreadsheet pro, a chunky .csv should not phase you. We'll provide guidance and support along the way, including some hands-on training. We run smart and powerful internal software, and are a software company so computer skills are key. While experience in graphic design or software development is appreciated, it's not mandatory.. . › The Onboarding Process.. . Onboard climbing gyms by directly communicating with facilities worldwide.. . . Assistance with the Onboarding process, taking of meetings with new clients. . Understand BETA, and the Onboarding Process in full. Maintain attention to detail in all aspects of work, ensuring high-quality service delivery.. . . › Customer Triage.. . Sprinkle your magic in customer service and care, ensuring our clients feel the love and attention they deserve. Be the first line of communication with clients. Answer requests when possible, collect necessary information for technical team to answer when not.. . . Timely responses during working hours. . Good interpersonal skills. . Knowledge of BETA. . . › Product Specialist.. . Bridge the gap between our users and our internal Product and Dev teams. By deeply understanding the product and the user experience—particularly through onboarding & support—you will provide valuable insights that help shape the direction of BETA.. . . Develop a deep understanding of our product, its features, and user workflows.. . Act as a liaison between the customer and the Product and Dev teams, translating user feedback into actionable input.. . Contribute to ongoing product improvement by participating in planning sessions, product reviews, and usability feedback cycles.. . Basic testing of common tasks in BETA. . . . › Help documentation.. . Maintain attention to detail in all aspects of work, ensuring high-quality service delivery.. . . Record videos and write scripts, very basic video editing. . . › Attend Conferences.. . We usually like to send various people of the team to conferences, to get the full experience, meeting existing clients and to understand the industry!. . . Help plan, set up, attend conferences in EU, USA and Asia. . Demonstrate BETA to potential clients. . . ⤷ . Competencies. . . Master troubleshooter and people-helper extraordinaire. . Meticulous Excel/Google sheets aficionado, with an eagle eye for detail. . Team player with a knack for solo missions. . Ability & responsibility to work remotely. . Good understanding of the dynamics of social media. . . ⤷ . Compensation. . . Salary of € 25,000. . Automatic salary increase to € 27,000 upon successful completion of 6-month probation period (can be accelerated with great performance). . € 1,000 remote working allowance per year. . € 1,000 well-being allowance per year. . 30 days of holiday per year plus your local public holidays. . Fully remote with flexible hours. All required meetings and availability will be communicated well in advance and mutually agreed (i.e. you can always so no, just make sure we know beforehand you aren’t available) </aside>. . .