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Customer Onboarding Consultant (m/f/d) at Sport Alliance GmbH. Location Information: . At Sport Alliance, we help fitness and wellness businesses scale through digital solutions. We are looking for a Customer Onboarding Consultant to lead customers through onboarding, implementation, and go-live while turning operational needs into scalable platform solutions.. . In this role, you will act as a trusted partner throughout the onboarding journey — guiding customers through configuration, migration, and adoption while supporting the growth of our Spanish-speaking customer base.. . Your Position in Our Team. . . Lead customers through onboarding, implementation, training, migration, and go-live phases. . Conduct configuration workshops to understand customer workflows and business needs. . Translate operational requirements into scalable and stable system configurations. . Advise customers on platform best practices and implementation decisions. . Deliver structured trainings that enable successful and independent platform adoption. . Ensure high-quality implementations before go-live. . Support customers during migration and hypercare activities. . Collaborate closely with Project Management, Customer Success, Product, and Engineering teams. . Document decisions, configurations, and open topics. . Independently manage smaller implementation projects end-to-end. . . Your Profile. . 2+ years of experience in onboarding, implementation, consulting, customer-facing, or software support roles, ideally in SaaS or platform environments. . Strong communication, facilitation, and customer-facing skills. . Ability to understand operational workflows and translate them into scalable system solutions. . Confidence in advising customers and recommending suitable solutions. . Structured, proactive, and ownership-driven way of working. . Comfortable working independently and cross-functionally. . Fluency in Spanish, English, and German, both written and spoken. . Experience with migrations, Zendesk, or enterprise customer environments is a plus. . Your benefits with us. . . 30 Days Annual Leave . – enjoy extra paid time off to rest, recharge, and balance your work and personal life. . Flexible Work Model. – 100% remote work within Germany. . Move Republic Program . –. . earn points for being active and exchange them for vouchers. . Access to Udemy . –. . boost your skills with thousands of high-quality online courses. . Deutschland Ticket Subsidy . – commute affordably – we cover part of your ticket cost. . Company Pension Scheme (bAV). – receive an above-average employer contribution in Germany or Austria. . Flexible Working Hours . – adjust your schedule to fit your lifestyle. . Employee Discounts . –. . access top deals in Germany and Austria via our benefits portal. .