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Director, People Operations at Dropbox. Location Information: . Role Description. . As Director, People Operations, you will lead a global team delivering scalable, high-impact services across the employee journey. Reporting to the VP, People Operations, Rewards, and Technology. . (PORT),. you will own onboarding, contingent workforce, service delivery, global mobility and immigration, and HR compliance. As a member of the PORT Leadership Team, you will drive business outcomes through operational excellence and deliver a frictionless employee experience. This role requires a strategic, hands-on leader with strong execution and cross-functional influence.. . Responsibilities. . People Operations Leadership. . . Lead and develop a high-performing global team. . Establish operating models, SLAs, and metrics to improve quality and efficiency. . Own contingent workforce strategy and management and make key decisions as it relates to the business. . (including. vendors, compliance, cost). . Oversee global onboarding. operations. to deliver a consistent, high-quality new hire experience. . Guide People Operations workstreams for company-wide initiatives. . (e.g.,. M&A). . Drive strategic priorities in partnership with Finance, Audit, Legal, Procurement, People Technology, Talent Acquisition, Workforce Planning, HR Business Partners, and HR PMO. . Influence decisions and ensure execution; act as a trusted advisor on People Operations. . Lead complex change across People Operations by aligning stakeholders to strategy, and ensuring sustained adoption of new priorities, and ways of working. . . Global Mobility. . . Oversee global mobility and immigration programs. . Serve as escalation point for complex immigration and relocation matters. . Collaborate with Legal to monitor regulations and ensure compliance and program effectiveness. . . Service Delivery & Innovation. . . Own service delivery strategy and continue to modernize our support model in partnership with technology teams. . Simplify and standardize employee-facing processes and knowledge management. . Expand support through automation, self-service, and AI. . Leverage data to identify friction, measure performance, and improve outcomes. . Advance adoption of AI and emerging technologies to enhance the employee experience. . . Compliance & Governance. . . Own the global HR Compliance program. . (policies,. controls, risk, governance). . Oversee HR risk initiatives. . (SOX,. HRIS data integrity, background checks, work authorization). . Partner with Legal, Privacy, Trust & Security, and Internal Audit to strengthen controls. . Ensure compliance reporting. . (e.g.,. EEO-1, OFCCP) and data accuracy via audits. . Track regulatory changes and adapt programs proactively. . . Requirements. . . 10+ years in People Operations or HR Operations. . Experience leading global teams in complex environments. . Expertise in service delivery and platforms, compliance, contingent workforce, mobility, and immigration. . Track record leading large-scale, cross-functional initiatives. . Strong stakeholder management and influencing skills; clear communicator. . Data-driven with strong operational rigor. . Balances strategy and execution with strong ownership. . Experience leveraging AI and automation to improve operations. . Strong understanding of US employment law; working knowledge of international HR compliance. . . Preferred Qualifications. . . Experience in a global technology or SaaS company. . Experience transforming People Operations at scale across company stages. . Demonstrated focus on innovation and continuous improvement. . . Compensation