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Operations Manager – SaaS Platform & Implementations at Blossom. Location Information: . Join Blossom!. We are a U.S.-based company with over 20 years of experience dedicated to enhancing the satisfaction of credit unions and their members. We are building the next-generation technology layer for credit unions. . www.blossom.net. We're looking . for a structured and execution-driven . Operations Manager who thrives in the . complexity of scaling SaaS platforms. . If you have experience leading . technical operations and customer . implementations and want to own the . operational backbone of a growing . product from day one, with a team . that moves fast and values . clarity this role is for you.. About the Role. We are looking for an experienced . Operations Manager. to lead two critical functions at Blossom: Platform Operations and Customer Implementations. This role is the operational backbone of our growth ensuring our SaaS platform scales reliably while customers onboard successfully and efficiently. This is a senior leadership role for someone who thrives at the intersection of . cloud infrastructure, operational excellence, and enterprise software delivery. .. What You'll Do. Own operational reliability, scalability, and performance across our multi-cluster SaaS platform. Define and enforce operational standards, SLAs, and incident response processes. Drive automation and continuous improvement initiatives across platform operations. Lead the end-to-end customer onboarding and implementation function. Ensure delivery timelines, quality, and customer satisfaction targets are consistently met. Identify and resolve bottlenecks in the onboarding pipeline. Manage and develop a team of technical leads and individual contributors. Define KPIs and build visibility into operational and delivery performance. Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success. Translate business objectives into operational execution plans. What We're Looking For. 7+ years of experience in . technical operations, cloud operations, or software delivery. within a SaaS or enterprise software environment. 3+ years managing technical teams or team leads. Proven track record leading . operational transformations and scaling initiatives. Hands-on experience with . customer onboarding or enterprise implementations. Strong understanding of cloud infrastructure and platform reliability principles. Excellent communication skills comfortable presenting to executives and working across teams. Data-driven mindset with experience defining and tracking operational KPIs. Bachelor's degree in Computer Science, Systems Engineering, Information Systems, Business Administration, or related field. Nice to Have. Experience with AI-driven automation and productivity tools. Background in multi-cluster or distributed platform environments. Familiarity with operational frameworks (ITIL, SRE practices, etc.). Perks. 100% Remote Work. Mentorship from experienced product and banking professionals. Multicultural collaboration with teams in Colombia and the U.S.. Real exposure to the American financial market. Growth path into senior product or leadership roles as the product scales. Apply Now!