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Senior Technical Account Manager, Public Sector at Truv. Location Information: . About Truv:. . Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.. . About the Job:. . We are seeking a Senior Technical Account Manager to serve as a trusted advisor to our Public Sector clients. This role combines deep technical expertise with strong relationship management skills to drive product adoption, customer satisfaction, and business outcomes in a high-growth environment.. What You’ll Do. . Own the technical post-sales relationship with assigned government accounts, serving as the primary point of contact for technical implementation, integration, and optimization.. . Develop and execute technical account plans that align our solutions with customers' business objectives and technical environment.. . Lead client onboarding, solution design, implementation, and integration projects, collaborating with customers' technical teams and internal engineering resources.. . Create and deliver training programs for customer teams.. . Proactively identify and resolve technical challenges before they impact customer satisfaction. Conduct review sessions and health checks to ensure optimal platform utilization.. . Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.. . Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.. . Document best practices and contribute to internal knowledge base, guide customers through platform updates, new feature releases, and technical changes.. . Who You Are. . 5+ years of experience in technical customer success, solutions architecture, or similar customer-facing technical role within B2B SaaS. . Proven track record at early-stage startups (50-200 employees). . Minimum 5 year tenure in previous positions, demonstrating stability and impact. . Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture. . Enterprise account management or customer management experience essential. . Strong analytical and problem-solving capabilities. . Outstanding communication skills with ability to explain technical concepts to various audiences. . Bachelor's degree in Computer Science, Engineering, or related field. . Ability to travel up to 30%. . Success Metrics. . Customer retention and expansion rates.. . Technical implementation success rates.. . Time-to-value for new customers.. . Customer satisfaction and NPS scores.. . Product adoption metrics.. . Technical issue resolution times.. . Customer health scores.. . Revenue growth within accounts.. . Benefits. . Competitive salary and equity package.. . Fully Remote.. . Health, dental, and vision benefits.. . 401(k). . Flexible time off.. . Work with cutting-edge technology and innovative customers.. . Learn from experienced leadership team from top tech companies.. . High-impact role with clear growth trajectory.. . Opportunity to shape the future of financial data access.. . $140,000 - $190,000 a year